Isolated use of individual exhibits might cause misunderstandings. E-Government Strategy Development in Russia Lessons of International Experience The German Approach to e-Government Dr Axel G Koetz Moscow, September 27, 2007 This document is complete only together with the oral presentation and the subsequent discussion. Isolated use of individual exhibits might cause misunderstandings. Questions: Dr Axel G Koetz, KPI, axel.koetz@koetz-ag.com; Tel +7 495 933 0553 or +49(0)221 94 11801

History of e-Government in Germany: Key Programs on Federal Level European Initiative i 2010 E-Government 2.0 13 Sept 2006  Deutschland Online 2003  (Federal,16 States 16.000 Munici- palities) Bund Online 2001 - 2005 IVBB (IVBV from 2004)

Key Elements of Main Federal Programs since the 90es IVBB / Information Nework Bonn-Berlin (mid-90es) IVBV Information Network Federal Administration Federal Creating about 350 (444) Online Services Online in the Federal Administration 2001 – 2005 Germany Creating Online Applications over all Levels Online (Federal, States, Municipalities) from 2003 E-GVt 2.0 Program for Advanced e-Government Services Based on the Experiences made / influenced by the European Initiative i 2010

Federal Online Services Implemented by „Bund Online“

Key Activities in „Deutschland Online“ Cross-Administration Activities Federal level States Municipalities Priorizing of related nationwide IT Services National IT Infrastructures Central Support Functions (like Competence Centers)

Multi-Layer Multi Agency Process: Example Decision maker Decision maker Decision maker Overall Proj Mgmt Workgroup Proj Control 1 Proj Control 2 Proj Ctrl/Mgmt 3 Proj Mgmt1 Proj Mgmt 2 Coordin. Advisor

e-Government in Germany Structures Overview Federal Min of Interior KBSt Private Firms BVA BIT CC VPB IKMA KGSt Municipal Associations (Federal + State Level) KoopA-ADV 16 States Min‘s of Interior 16.000 Municipalities Main Departments

Organizational Support Structure (Federal Level) Ministry of the Interior (BMI) / KBSt Federal Administration Agency (BVA) Federal Bureau for Information Technology (BIT) Competence Center for Workflow Management, Processes and Organization (CC VBP) Private Consulting Firms Supply CC VBP Administrative Client

4 Key Topics of „E-Government 2.0“ Services Portfolio E-Government 2.0 Process Chains Identification Safe Communication

E-Government 2.0 Elements/Examples (1) Identification E-Identity Electronic ID Card Identification of e-ID Card Applications in Government and Business Safe Communication Infrastructure Citizen Portals Administrative Communication Infrastructure Process Chains Reduction of Bureaucratic Cost for Businesses E-Solution: Pensions insureance E-Solution: IT Food Trace

E-Government 2.0 Elements (2) Services Portfolio Customer Portal of Labor Agency E-Services of the State Pensions System E-Procurement Platform Statistics Tax Online for big firms and normal applicants Central Citizen Registration System Civil Status Register E-ID Card Central Motor Vehicle Register Internet connection of administrative portals Barrier free Access Special Services for Chemical and Food Industry

State Activities Example: State of NRW (18 mln Inh, EU Nr.7) Masterplan E-Government 2003 - 2005 Action Plan E-Government 2006 - 2009 E-Government Services E-Information Supply Infrastructure Cooperation with Federal Gvt, States, Municipalities Key Target Groups: Businesses and Municipalities Orientation to Business Processes E-Government oriented Legislation Infrastructure (e.G.: VoIP) Specific Services (90)

Municipal Activities About 16.000 legally independent municipalities Almost all municipality are in the internet About 80% provide e-services of different quality Key Topics Multifunctional One Stop Shopping Service Centers (Office, Call Center, e-Services….) Making more services available online (Problem: e-Signature, Data Protection) Integration of services with higher administrative levels (Examples: Registration, ID, Vehicles) Strong support by KGSt, municipal associations, higher administrative levels

Changing Strategies or Strategic Evolution ? Start in the 90es: Optimization of administrative procedures and cost cutting Creating Infrastructure and Standards Challenges from the late 90es: Providing Services to citizen and managing the „One Stop Shopping Priorities today: Creating nationwide communication and identification database systems Optimizing the process chain and reduce bureaucracy cost Orient legislation to IT capabilities

End of the Presentation Thank you for Attention Dr Axel G Koetz axel.koetz@koetz-ag.com