Identification of Cross Communication Barriers Team 5EDU513 Summer 2003 Team 5 EDU513 Summer 2003

Introducción Introducción Encounters With Other Cultures Implications Of Cross-Culture Communication Differences

 “One of the greatest stumbling blocks to understanding other peoples within or without a particular culture is the tendency to judge others’ behavior by our own standards.” James Downs  Gudykunst, W.B. & Kim. Y.Y. (1984) Communicating with Strangers. First Edition. NY, NY: Random House.

Conducting Business in Latin America

Six Fundamental Patterns of Cultural Differences  Different Communication Styles  Different Attitudes Toward Conflict  Different Approaches to Completing Tasks  Different Decision-Making Styles  Different Attitudes Toward Disclosure  Different Approaches to Knowing

Guidelines for Multi-Cultural Collaboration  Learn from generalizations about other cultures  Don’t assume there is only one correct way to communicate  Listen actively and empathetically  Remember that cultural norms may not apply to any particular individual

Interactive Dynamic Group Exercise Directions  Break class into 6 groups of people by counting off from 1-6.  Everyone must write down onto a piece of paper 1 thing that they assume no one else knows about them. (This can include personal preferences, pet peeves, etc.)  Each participant shares their information with the group  Discuss who found similarities between themselves and another group member.

Discussion  One effective way to manage diversity within our lives  In any career  In our classrooms- helps creating a true classroom community

El Norte If you are my teacher please do not be like “señora” Helen!!

Useful Resources for Understanding Cross Cultural Communication  This is a great site for exploring cultural differences. The site offers history, timelines, lesson plans, games and cultural information in a list of links. The links are organized by continent. Even includes a link for Thailand!   A humorous and informative article on how different cultures view the business lunch.   This web site contains lesson plans, activities and readings to introduce students to the concept of culture. 

References References:  Andrade, Terrell & Muñoz, Engasse (2002). Dos Mundos Fifth Edition Instructors Edition. NY, NY. McGraw Hill.  Bacon, Susan M., García, Dulce M., Zayas-Bazan, Eduardo (2002). Conexiones. Upper Saddle River, NJ. Prentice Hall  Bricker, D. & Widerstrom, A. (1996). Preparing Personnel to Work with Infants and Young Children and Their Families: A Team Approach. Baltimore, MD: Paul H. Brookes Publishing Co.  Friend, M. & Cook, L. (2003). Interactions: Collaboration skills for school professionals. NY: Longman Publishers.  Gudykunst, W.B. & Kim. Y.Y. (1984) Communicating with Strangers. First Edition. NY, NY: Random House.

 Heusinkveld, P.R. (1997). Pathways to Culture. Yarmouth, ME: Intercultural Press.  Omaggio Hadley, A. (2001). Teaching Language in Context. Third Addition. Boston, MA: Heinle & Heinle Publishers.  Snell, M.E. & Janney, R. (2000). Teachers’ guides to inclusive practices: Collaborative teaming. Baltimore: Paul H Brookes Publishing Company. Other resources:  El Norte (The North) Dir. Gregory Nava. Perf. Ernesto Cruz, Zaide Silva Gutiérrez, David Villalpando Videocassette Farmington Hills. CBS/Fox,  Communicating Across Cultures. Dir. Copeland & Griggs, Videocassette CIDR 1987     