NELNET EDUCATION LOAN SERVICING Webinar Wednesdays | September 14, 2011

2 The Loan Servicing Environment – Getting the Most from Nelnet As Your Servicer Dana Kelly, Regional Director, Nelnet Partner Solutions

3 TOUR OF OUR WEBSITE: FINANCIAL LITERACY Webinar Wednesdays| September 14, 2011

4 MONEY MONDAYS Webinar Wednesdays| September 14, 2011 Linked logo available for site

5 FINANCIAL LITERACY TOOLS (SAMPLES) Webinar Wednesdays| September 14, 2011

6 TOUR OF OUR WEBSITE: TRAINING

7 Webinar Wednesdays| September 14, 2011 NSIGHT Tool for accessing loan information and reports on both lender- owned and Department of Education-owned loans that are serviced by Nelnet Analyze real-time data Transmissions encrypted for data protection and security Access a secure user profile Access particular views or data elements Generate pre-programmed reports o Flexible filtering options, save and export o Types of reports: -Core data - Deferment and forbearance data - Reference and PLUS dependent data -Select SSN-level data

8 Webinar Wednesdays| September 14, 2011 NSIGHT-HOW TO REQUEST A USER ID the Nelnet School Service Center at and provide the following information for each user in your office. o First and Last Name o School Name(s) o Entire School Code (Note: this is an 8 digit code(s)) o Address o Phone Number o Fax Number The School Service Center will notify you via once your user ID is created. If you do not receive your user ID within three business days of your request, please call the School Service Center at

9 RECENT NSIGHT ENHANCEMENTS Three additional easy button reports, including subsets of comprehensive reports. o Late Stage Delinquency Report - all borrowers 250 days past due without having to type in criteria (prompts) o Exiting Forbearance/Deferment Report - all students within 45 days of leaving forbearance/deferment without having to type in criteria (prompts) o Grace Report - all students within 45 days of entering grace or in grace without having to type in criteria (prompts) Webinar Wednesdays| September 14, 2011

10 RECENT NSIGHT ENHANCEMENTS Three new search fields-added fields for repayment plan the borrower is currently in, last payment date and amount Streamlined report generating process-rather than copying information to a personal folder to run data, you may now find reported information from the public folder Centralized data reporting-database selection process has been eliminated; a report now automatically includes statistics from all three databases Acronym-free zone-eliminated abbreviations Intuitive search. Now you can search by individual school codes or include all school codes. More accurate labeling-“School Delinquency” folder is now “School Reports” Webinar Wednesdays| September 14, 2011

11 Webinar Wednesdays| September 14, 2011 TOUR OF OUR WEBSITE: FACEBOOK

12 NELNET WEEKLY UPDATE DEBUT 8/15/2011 | Nelnet Education Loan Services

13 Webinar Wednesdays| September 14, 2011 TOUR OF OUR WEBSITE: JIM’S BLOG

14 SCHOOL SERVICE CENTER Monday to Friday-7:00 a.m. to 6:00 p.m. CST (7:00 a.m. to 7:00 p.m. CST early fourth quarter) ( NELNET) o General questions on all loans in servicing (account status, address to return funds, default prevention, etc…) o All questions regarding FFEL/commercial loans (loan adds/changes, disbursement adjustments, demographic changes, etc…) o Assist in providing correct contact information if unable to provide resolution o Nsight support (sign-up, navigation, password resets, etc…) 99.09% accuracy in resolving issues along with a 83% school satisfaction rating 5 associates in Lincoln, NE and Aurora, CO, with a combined 56 years of student loan servicing experience (early fourth quarter adding 3 more representatives to ensure that you have the best service possible) | Nelnet Education Loan Services

15 NEW ONLINE PAYMENT SYSTEM

16 NEW MANAGE MY ACCOUNT & CHAT NOW | Nelnet Education Loan Services

17 INNOVATIONS FOR BORROWERS: IVR UPGRADES Interactive Voice Response (IVR) upgrades (based on borrower and school feedback) o Ability to make or postpone a payment o Obtain payment plan and loan status information o Request documents o Listen to tax information In response to direct customer feedback, we have moved the option to speak to a representative to the beginning of our IVR menu Webinar Wednesdays| September 14, 2011

18 MOBILE MICROSITE & TEXT MESSAGING Mobile microsite o Nelnet launched o Offers ability to sign up for text messaging o Option to link to an optimized version of o Download the Loan Assist and Loan Calculator mobile applications for iPhone and Android Text messaging - Borrowers can opt to receive texts including: o Payment due date o Past due notifications o Loan status changes o Notifications that their online statement is ready to view Webinar Wednesdays| September 14, 2011

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20 Account updates via text messaging

21 NELNET MOBILE APPLICATIONS Loan Assist Mobile Application (iPhone & Android) o Allows borrowers to schedule payments up to 30 day in advance o Provides customers with a way to review their account and group summary o View their payment history o Check the status of deferment/forbearance requests o Use loan calculators Loan Calculator Mobile Application (iPhone & Android) o Calculate monthly payments o Explore the amount of interest that will accrue during a period of deferment or forbearance o View different repayment scenarios Webinar Wednesdays| September 14, 2011

22 Mobile website (nelnet.com)

23 Online Payment System App (Loan Assist)

24 Online Payment System App (Loan Assist)

25 Loan Calculator App

26 Webinar Wednesdays| September 14, 2011 CONTACT INFORMATION Regional Director: Dana Kelly Nelnet School Service Center (SSC) o o o Nelnet Borrower Customer Center (Service and Repayment) o o