E-skills Summit – 29 th May 2002 The Sector Response Karen Price, e-skills UK.

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e-skills Summit – 29 th May 2002 The Sector Response Karen Price, e-skills UK

Segmenting the market IT Industry CIOs/IT Directors Telecoms Call/Contact Centres

IT Industry Larry Hirst Chief Executive IBM UK Ltd Neil HollowayManaging Director Microsoft Brian McBrideVice President Dell Peter HutchinsonMD, Operational Services Fujitsu Ian SmithManaging Director Oracle Julian HarrisChief ExecutiveSmart421 Iain HerbertsonManaging Director Manpower Ian WatmoreUK Managing DirectorAccenture Bill ThomasManaging DirectorEDS

CIOs/IT Directors Sinclair StockmanGroup CIOBT Steve ToomeyExecutive DirectorMorgan Stanley Maggie MillerCIOSainsburys Eric GregoryDirector of Computer ServicesJohn Lewis Ford, Esso, Goldman Sachs, Prudential, Abbey National, Direct Line

Telecoms Jim Norton CEO Deutsche Telekom UK Peter Lyne President, Global Services Nortel Hugh Merrill Director Strategic Partnerships BT Orange, Vodafone, O2, Alcatel, Telewest, Thus

Contact Centres Peter Scott Customer Service Director T-mobile Sitel, Intelligent Finance, Manpower, Microsoft, Vertex, Scottish Power, NHS Direct

IT Industry – Strategic Objectives An increase in the number of high quality recruits into IT careers Stronger linkages between educators and employers of IT professionals Investment that is directed at meeting the strategic needs of UK businesses for e-skills More relevant and available e-skills development pathways and qualifications Improved access to the skills required for e-business Authoritative industry-wide perspectives of current and future e- skills requirements Significant expansion of the range and number of employers working together to tackle these objectives

Objective 1 - Recruitment Fixing it ‘in company’ ‘It’s a great place to work’, – Accenture ‘Employer of Choice’- EDS

Objective 1 - Recruitment Fixing it together Women in IT Champions Accenture, EDS, Oracle, IBM, PWC Attrition

Objective 1 - Recruitment Partnerships - Geographical Government departments e.g. DfES, DTI The LSC RDAs Local LSCs Scotland, Wales, Northern Ireland

Objective 1 - Recruitment Partnerships - Education Schools FE HE EBPs Careers Service/Connexions

Objective 1 - Recruitment Partnerships in practice IT Compass (Employers, DfES, Careers Service) IT’s where (Employers, HE) Fixing the Future (Employers, FE, Scotland) Computer Clubs (Employers, DfES, RDAs, LEAs, EBPs, Schools) Go for IT (Employers, DTI, EBP’s, LSCs, Schools)