Brussels 24 October T R I S A method for Quality Improveme nt in Higher Educationb Guido Cuyvers

Brussels 24 October Content What is TRIS? The basics The system Matrix Phases Processes How to use TRIS?

Brussels 24 October What is TRIS ? A co operation between institutions for Higher Education ( in Flanders & Netherland) Development of a tool for the application of EFQM in education

Brussels 24 October The basics Radar PDCA Deployment Results Phases To offer criteria

Brussels 24 October The system 1 Matrix For every criterion and sub-criterion: Description of typical aspects of a department in every phase The elements or RADAR are included Example Scoring:  To go to an further stage, all elements of the former stages must be scored positively  Criterion: can you provide evidence?

Brussels 24 October Example: Leaderschip subcriterion 1 Vision.. p1  The management has an implicit vision about the future of the organisation  The vision describes the internal organisation p2  The vision concerns the short term strategy  The management has formulated the vision in documents  The co operators are involved in the development of the vision p3  The realisation of the vision is directed to the middle long term  The vision includes all aspects of the organisation ……..

Brussels 24 October Results For every criterion the indicators that are relevant are discussed. Than: every indicator ( achievement and perception) is evaluated: Do we have data? Trends? Comparison with the objectives? ….. Example: student results Perception: burden, complaints, participation, study guidance, infrastructure…. Prestatie: number of complaints, number of students who partivipate in boards…..

Brussels 24 October Phases Activity oriented Process oriented System oriented Chain oriented Total quality management

Brussels 24 October Course centered – not student centered No management – no strategy Independent activities Occasional improvement activities Short term approach Individual approach No measurement 1 Enablers Phase 1: Activity oriented

Brussels 24 October Agreement and cooperation Attention for the educational process – other processes less Guidelines and procedures Policy cycle becomes visible Teamwork Phase 2: Process oriented

Brussels 24 October Efficient organisation Policy aimed at medium term Coherence and tuning of processes Integrated curriculum Feed back, evaluation All internal stakeholders are involved Phase 3: System oriented

Brussels 24 October Systematic en periodical evaluation Analysis and adjustment Continuous improvement and innovation Comparisons with other organizations Extern processes (workfield) Also external stakeholders involved Phase 4: Chain oriented

Brussels 24 October TQM approach All key processes are mastered Society is involved Organisation is leading Phase 5: Total Quality

Brussels 24 October Results Objective data = Achievement indicators Input, uitput, number of student per teacher, Statistics, measurement… Subjective data = Perception indicators Satisfaction of stakeholders (students, workfield,...) motivation of students Inquiry, SWOT

Brussels 24 October Data resulting from - Statistics - Enquêtes - Evidence Phase 1: Facts

Brussels 24 October Comparison of data from previous years More data Higher quality of data Phase 2: Trends

Brussels 24 October Indicators are compared with the objectives Phase 3: Internal Indicators

Brussels 24 October Data are compared with those of other departments or other institutions Phase 4: Benchmarking

Brussels 24 October Data are compared with those of the best in class Score is better than mean Phase 5: Excellence

Brussels 24 October Management of Processes - Education Educational supporting processes Educational development Evalution Study coachingAnalysis Lecturer activityEducational view Student activityEducational pogram Field practiceTraining branches Learning environmentsInternationalization PlanningAssessment Educational application

Brussels 24 October Research – Social Service- Arts View Program Acquiring and contracting Realization Reporting and publication Evaluation Parterships and internationalization

Brussels 24 October The use of TRIS Selfevaluation and continuous quality improvement (internal quality management) Preparation for visitation (external quality management) Preparation for accreditation

Brussels 24 October The scoring Per branche or point of interest Read the formulations in the cells Determine the degree in wich your organization complies wit eaxh feature The soring is individually done Then there is a consensus meeting Discussion of results – trying to come to consensus Discussion on priorities

Brussels 24 October Questionnaire For services  Not many personnel  Not much time Stages Not yet started (only ideas, no practice) Some progress (co incidental improvement) Clear progress (subject gets attention – systematic adjustment ) Fully realised ( extra ordinary approach – no further improvement possible) scoring individually discussion of subject of improvement – choice of priorities