Listening & Responding

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Presentation transcript:

Listening & Responding HCOM-100 (Beebe & Ives, 2004, pg102)

Communication Principles (Beebe & Ives, 2004, pg105)

Listening & Responding Preview The principle of Listening and Responding How we listen Listening goals Listening barriers Listening skills Responding skills Responding with Empathy

What You Do With Your Communication Time Speak = 30% Read = 16% Write = 9% Listen = 45% (Beebe & Ives, 2004, pg 104)

How we Listen Listening v. Hearing Selecting Attending Understanding Remembering Responding (Bachin & Beck, 1985, pg10)

Listening Barriers Self Barriers Self focus Emotional noise Criticism (Beebe & Ives, 2004, pg109)

Listening Barriers Information Processing Barriers Processing rate Information Overload Receiver apprehension

Listening Barriers Context Barriers Barriers of time and place noise

Listening Skills Stop: Turn Off Competing Messages Decentering Look: Listen With Your Eyes Listen: Understand Details and Ideas Identify your listening goal Mentally summarize the details Link Message details with major idea Practice Transform barriers into goals

Responding Skills Be Descriptive Be Timely Be Brief Be Useful Be Active

Responding with Empathy Emotional Intelligence Understanding Your Partner’s Feelings Ask Appropriate Questions Paraphrase the Content Paraphrase Emotions (Beebe & Ives, 2004, pg119)

What questions do you have? Homework: 1.) Reading? 2.) Turn in Assignments?