Chapter 10: Functions of Communication

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Presentation transcript:

Chapter 10: Functions of Communication Communication Functions Control member behavior. Foster motivation for what is to be done. Provide a release for emotional expression. Provide information needed to make decisions.

The Communication Process Model

Interpersonal Communication Oral Communication Advantages: Speed and feedback. Disadvantage: Distortion of the message. Written Communication Advantages: Tangible and verifiable. Disadvantages: Time consuming and lacks feedback. Nonverbal Communication Advantages: Supports other communications and provides observable expression of emotions and feelings. Disadvantage: Misperception of body language or gestures can influence receiver’s interpretation of message.

Grapevine Grapevine Characteristics Not controlled by management. Perceived by most employees as being more believable and reliable than formal communications. Largely used to serve the self-interests of those who use it. Results from: Desire for information about important situations Ambiguous conditions Conditions that cause anxiety

Suggestions for Reducing the Negative Consequences of Rumors

Computer-Aided Communication E-mail Advantages: quickly written, sent, and stored; low cost for distribution. Disadvantages: information overload, lack of emotional content, cold and impersonal. Intranet A private organization-wide information network. Extranet An information network connecting employees with external suppliers, customers, and strategic partners. Videoconferencing An extension of an intranet or extranet that permits face-to-face virtual meetings via video links.

Emoticons: Showing Emotion in E-Mail

Hand Gestures Mean Different Things in Different Countries

Hand Gestures Mean Different Things in Different Countries (cont’d)