What is User Centered Design? Create “usable” user interface Reduce need for teaching, help, and manuals Uncover and address unmet needs Follow a process  skill sets  responsibilities  artifacts  testing  Iterative

What do we believe? Web design:  a job for librarians  not committee work  cross-disciplinary work  requires ongoing commitment Website is for doing, not teaching Library technologies are not inherently user-centered

Design by Committee Committee

User Centered Design Process Design Usability Content

Who (skills and experience) Content Design Usability Librarians Staff User interface design Visual design Web design standards Usability Testing Methods

Responsibilities: Content Manage overall project  Provide progress reports  Select products, work with vendors  Research the possibilities Define key tasks Raise issues Content

Tasks  Key Tasks Task: What did the user come to your website to try and accomplish? Find a book by keyword, author, or name Find articles by topic or citation Find course reserves Find a journal by title Find non-book material Find remote access instructions* Renew my materials Check my fines Find hours

Responsibilities: Design Create designs  Initial design prototype in response to key tasks defined by content  Subsequent iterations – response to issues and usability Document issues and respond Create site style guidelines Design

Responsibilities: Usability Choose appropriate test Perform tests Report results back to design and content Guide key task process Usability Jeffrey Rubin, Handbook of Usability Testing (New York: John Wiley & Sons, Inc., 1994).