RESPONDING STYLES Fatma GÜZELCAN Başak AKINCI Naciye SEYREK

FATMA GÜZELCAN

WHAT IS COMMUNICATION PROCESS? A process Information is exchanged between individuals Common system of symbols, signs or behaviors

COMMUNICATION PROCESS

Receiver; must attent to interpert and response to the transmitted message To attain the goal of acceptence of the message receiver uses; Attention Comprehension

Feedback; is the sender’s way of effectiveness of his/her message determining the effectiveness of his/her message Feedback includes nonverbal verbal

Why are certain persons more succesfull than others in personal lives in professional lives

If a communication problem happen, WHAT WENT WRONG?

“Wouldn’t is be extremely useful to have a simple formula of effective communication which can be used in all circumtances” Martin Hahn

A FORMULA OF EFFECTIVE COMMUNICATION EC=SI+IO-DF

SELF-INTEREST

Helpful strategies to discover others’ interest INTEREST of OTHERS Helpful strategies to discover others’ interest PAIR Approval P=Placate(listen, empathize, respond with concern) A=Attend(to the other) I=Investigate(Circum-tances details of issue) R=Resolve(decide on action to take) Five Step Step1: Listen Step2: Respond Step3: Decide on Action Step4: Take Action Step5: Follow up

BAŞAK AKINCI

DISTURBING FACTORS Differences in perception 2)Incorrect filtering 3)Language problems 4)Poor listening 5)Differing backgrounds

DIFFERENCES in PERCEPTION our mind absorbs our experiences in a unique and personal way

Selective Perception

DIFFERENCES in PERCEPTION(cont’) Perceptions are influenced by Learned Elements Physical Elements Environmental Elements

DIFFERENCES in PERCEPTION(cont’) Example: see physically & interpret culturally RED in China RED in U.S.A stop Good fortune anger excitement in debt

INCORRECT FILTERING Filtering is screening out before a message is passed on to someone else. Filters may ‘translate’ our receiver’s ideas and responses before passing them on to us.

INCORRECT FILTERING(cont’) To overcome Establish more than one channel condense message information to bare essentials Eliminate intermediaries as possible

LANGUAGE PROBLEMS Sources of language problems Choosing words according to culture &subculture Different meanings of a word Different interpretation ways of words

LANGUAGE PROBLEMS(cont’) To overcome Use the most specific and accurate words Use language that describes rather than evaluates Select understandable words

POOR LISTENING difficult to understand Occurs when people are forced listen to info difficult to understand little direct bearing on their lives.

POOR LISTENING(cont’) To overcome Paraphrase what they have understood Listen without interrupting Try to view the situation through the eyes of other speakers

DIFFERING BACKGROUND To overcome Avoid project your background onto ohers’ Avoid using stereotypes and being prejudiced Clarify your own and understand background of others

GIVING CONSTRUCTIVE FEEDBACK Direct feedback toward behavior, not person Take needs of receiver into account first. Make use of “I” Statements

GIVING CONSTRUCTIVE FEEDBACK (cont’) Focus on actions rather than motives. Make feedback descriptive rather than judgmental. Make feedback specific rather than general

GIVING CONSTRUCTIVE FEEDBACK (cont’) Share information rather than give advice. Be sensitive to timing and selection. Check whether receiver understood your feedback.

NACİYE SEYREK

 EFFECTIVE RESPONSES Understanding Clarification EFFECTIVENESS Self-disclosure Questioning Info. Giving Reassurance Analytical Advice Giving EFFECTIVENESS 

1) UNDERSTANDING Feelings-oriented response Honest & frank communication Feelings-oriented response

1) UNDERSTANDING(cont’) Sensivity&understanding  Strong negative feelings “Understanding is empathy and can repair a damaged relation ”

2) CLARIFICATION What is the other person saying? Identify significant feelings significantly emerging

2) CLARIFICATION(cont’) Echoing last few words Summarizing relevant/paraphrasing point “Reinforce your desire to see from other's point of view.”

3) SELF-DISCLOSURE Give others insight into who you are Share something about yourself

3) SELF-DISCLOSURE(cont’)  Anxiety Similar problems&life concerns

Allow others to develop a point 4) QUESTIONING Allow others to develop a point Open Questions Closed Questions

5) INFORMATION GIVING Negative Positive Feedback Feedback involves relating facts in an objective manner without judgement or evaluation. useful in giving Negative Feedback Positive Feedback

Diffuse intense feelings 6) REASSURANCE Reduce anxiety Diffuse intense feelings Express confidence

7) ANALYTICAL NOT reassurance Analyze,explain or interpret reassurance+ thougts,feelings,values

8) ADVICE GIVING Others are being measured by your personal value system and are found somehow lacking. This is a process of blaming others for their own problems.

WHAT ABOUT NEGATIVE MESSAGES? RESPONDING TO NEGATIVE MESSAGE Sense others’ needs & feelings Blame yourself Blame himself Sense your own needs & feelings