MGTO 630B Managing People Globally for Competitive Advantage Managing Change: Knowing Others & Oneself Saturday, March 29, 2003 Note: This file contains only a skeleton of the slides that will be shown in class. In response to interest in areas not covered in the text, I will also present information on the globalization of family businesses – China and Korea.

2 “Change alone is unchanging.” --Heraclitus (c. 535–c. 475 B.C.) “Change is the only constant. Hanging on is the only sin.” --Denise McCluggage (b. 1927), U.S. race car driver 

3 A Note on the Globalization of Chinese Family Businesses

4 And Korean Chaebols

5 In order for firms to change and grow, individuals must first change. Change cannot occur without knowing oneself and others …

C ross- C ultural A daptability I nventory (CCAI) Self scores, not important to compare to colleagues Similar to Myers-Briggs Personality Test  for a free test Understand key factors related to cross-cultural adaptability Become self-aware Improve skills  It is a “training instrument designed to provide information to an individual about his or her potential for cross-cultural effectiveness”. Self-report, easy scoring. Instant profile with norms.

7 CCAI: Emotional Resilience ( ER) bounces back from stressful feelings; has emotional equilibrium, a positive attitude, a sense of adventure) Meet someone new (from another culture) or do something new relating to a culture different from your own Remind yourself of strengths then do something you can’t do perfectly. When you experience difficult feelings find out the core reason behind them. Learn to see the silver lining. Develop your sense of humor. Find a way to laugh at yourself or distance yourself from a situation.

8 CCAI: Flexibility/Openness (FO) (lacks rigidity, is nonjudgmental, likes people, enjoys diversity) Interact with people who are different (ideas, interests) from yourself. Learn to appreciate the differences. Diversify social life, include a variety of people and activities. Appreciate and show respect for others; avoid trying to impress them. Enjoy being alone from time to time (read, hike, etc...) Do things at a pace different from your normal one. Appreciate the benefits of the different pace. Visit a cultural setting different than your own (festival, ethnic restaurant)

9 CCAI: Perceptual Acuity (PAC) (accurate perceive feelings of others; attentive to verbal/non-verbal cues, aware of communication dynamics, empathetic) Learn how people in other cultures communicate and how they perceive your culture. Practice “active listening”. Restate what you hear and watch for their reaction. Keep exploring until you understand. Ask how others perceive you. Understanding these perceptions aids in interacting with that person. Observe body language, your own and others. Watch international TV with the sound off and observe body language. What are your perceptions?

10 CCAI: Personal Autonomy (PA) (clear personal value system, strong sense of identity, self-directed, self-respecting) Clarify personal values. Rank order what is genuinely important to you. Examples: privacy, love, money, loyalty and honesty. What makes these so important? Discuss your personal values. Take action on your values. Make decisions based on what is important, regardless of what others may value. Or remember a situation when you made a decision and think how you can create a better outcome next time. Value people who are different from yourself. Seek out these people and get to know and respect your differences.

11 Does the CCAI Predict Performance? UN peace keeping force in East Timor

12 Additional information on CCAI Manuals and worksheets for use in training program can be obtained from Reid London House:  aiskill.htm

Thank you!