Attractions and Themed Spaces Chapter 13
Attraction Perspectives Descriptive - SIC codes; WTO classifications Organizational - space, capacity, and visit duration Cognitive - safety; curiosity based
Attraction Measures Historical - monitor places over time to determine trends Location - comparison across categories Valuation - numeric measures from surveys, attendance, usage rates
Disney Hong Kong visitors
Museum Types Historic Historic site Art General Natural history or nature center Specialized Arboretum/botanical garden Science and learning
San Francisco Museum of Modern Art
Museum Strategies 1.Involve staff members in research efforts 2.Use comment cards to generate feedback 3.Promote memberships 4.Establish speaker’s bureau 5.Maximize hotel concierge services 6.Affiliate with business databases 7.Conduct regular tours 8.Make the museum a movie star 9.Hold special receptions for new exhibits 10.Lease space to corporations for events 11.Take museum brand show on the road
Shopping Attractions Positioning - differentiates venues Window shopping - displays Loyalty programs Mall credit card Drawing Parking premiums Wheels Education rebates Points program Frequent spender lounges
Casinos and Gaming Attractions Research determines which incentives work with each player category Player ranks Buy-in amount to game Average bet Largest bet Duration of play
Staging Reality Characteristics of themed environments Being set apart Predictable environment Safe and protected from harm Focus on single motif Enables licensing
Themed Restaurant
Themed Spaces 1. Restaurants Reliquary (relics & artifacts); Hard Rock Cafe Parodic (mimics reality); Rainforest Café Ethnic (art, décor, music of nation) Reflexive (themed brand); KFC 2. Shopping Malls
Theming Religion
More Themed Spaces 3. Theme parks - visitor days (attendance) and average per-capita spending. 4. Branded theme retail venues 5. Religious theming - TBN, Crystal Cathedral 6. Las Vegas
Theming Las Vegas
Venetian Hotel, a themed space
Fabrication for Marketers Package shared experiences Create mythology Immerse consumer in service Use planning and efficiency Showcase the brand Use show-biz jargon Create a destination mecca Attract visitors with free ‘stuff’
Questions Why has theming become so pervasive for marketing location-based entertainment? Which themes are most effective for repeat customers? Why? When marketing casinos, what ethical issues should promoters consider when developing repeat-based incentives? How pervasive is gambling addiction?