The Microsoft vision for Unified communications James O’Neill IT pro evangelist, Microsoft UK

NewWorld of Work Increasing importance of Cross-Company Teaming

Challenges of Working together Disconnected Communications Communications chaos Phone tag, voice mail jail, overload Too many devices, too little time

Voice communications through PBX communications through PCs Voice communications through IP-PBXs , IM, web communications through PCs Infrastructure Challenges Parallel Investments

External phone Phone company’s Central Office Traditional PBX Internal phones Voice Mail Exchange Servers Active Directory Internal phones LCS IM Exchange /Calendar/Contacts LCS Servers Communicator IM ActiveSync/Outlook/OWA Traditional Network Components circa 1980  today

Unified Messaging Communications are either synchronous Voice conversations, Video Conferencing, IM Or Asynchronous Faxes, , voice mail UM – about bring all the Asynch to one place. Major investment in Exchange 2007 Voice mail and fax into [Outlook] inbox Listen to when you call in for messages

Unified Communications We communicate with people, not addresses We have a huge choice of media The best medium varies: Would you phone someone you knew to be out ? Would a chat save a long exchange Ever ask “is this a good time for a call” Choice of medium driven by presence

How would you connect if The person you wanted was... On Holiday for the next week In a meeting for the next 30 mins Around, but not at their PC At their PC but with a “do not disturb” sign Available... Wouldn’t it be good to know ?

The first goal of UC. Wherever I see a name, I see also see presence.

Demo Presence in Microsoft apps.

“Real-Time” in Microsoft Office Enabling Contextual Collaboration

When you have presence... If you can see presence you can choose your mode of communication. 1:1 or multi-party Voice, Video, data-conference, IM, Mail.... Let the computer place the call To speak to one of my contacts, why must I key in their address on the voice Network ?

If the computer controls the call... Click to call... Every phone number can (should) be a tel: URI Richer call management What is today’s protocol for call transfer Can you set up a conference call easily ? Information about inbound call Caller ID on “Toast” Why shouldn’t voice calls have a subject

Demo Voice integration

Voice calls is one of many “modalities” Easy to move between them IM... “ Are you free for a call ” [Click] Voice... “Hey James.... If you could see”. [Click] Data conference... “We need Dave...” [Click] Develop new conferencing experiences...

Microsoft Unified Communications Innovative Meeting Experience Immersive virtual meetings Active speaker and panorama views Views synchronized with data Revolutionary experience Record and playback meetings Suitable for every meeting room

Network Components – Introducing Exchange 2007 UM External phone Phone company’s Central Office Traditional PBX Internal phones Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory Internal phones LCS IM LCS Servers Office Communicator (OC) UM VoIP Gateway(s) Circuit-switched protocols Unified Messaging Server(s) Exchange /Cal/Contacts - Voic /Fax/ Speech Access ActiveSync/Outlook/OWA

The second rule of UC Remember Where I see a name I see presence I want to communicate with people so... Where I see presence, I should be able to start a conversation (in the right medium)

Developer action Make any phone number you display a tel: uri Presence enable applications Web applications have easy code sample code SDK for forms applications Think about demand for customer contact in more media than phone /

Microsoft Unified Communications Innovative Phone Experience “Tanjay” Extending Communicator experience Today: PCs, web, mobile devices Tomorrow: Dedicated communications devices Software for innovative IP phones Implementation design with embedded software Partners will deliver production devices

Network Components – Introducing OCS 2007 External phone Phone company’s Central Office Traditional PBX Internal phones Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory OCS IM - VoIP - MCU OCS 2007 Servers - FE Servers - BE Servers - MCU OC UM VoIP Gateway(s) Circuit-switched protocols Unified Messaging Server(s) Exchange /Cal/Contacts - Voic /Fax/ Speech Access OCS 2007 Basic GW OCS 2007 Advanced GW OCS 2007 Mediation Server Tanjay Phones ActiveSync/Outlook/OWA

Full UC Deployment External phone Phone company’s Central Office Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory OCS IM - VoIP - MCU OCS 2007 Servers - FE Servers - BE Servers - MCU OC Unified Messaging Server(s) Exchange /Cal/Contacts - Voic /Fax/ Speech Access Advanced GW Tanjay Phones OCS/UM VoIP Gateway ActiveSync/Outlook/OWA

Authenticated UC Users Get Simple Voic Access

Subjects for Voic and Missed-call Messages

Priority for Voic and Missed-call Messages

Questions ?