ASHRR Annual Conference Corporate Express Case Study August 15 th 2007 Lena Geraghty Corporate Social Responsibility Manager

Summary Who is Corporate Express? CE’s Sustainable Supply Chain CSR & Engagement CE’s Partners

Who is Corporate Express? A leading supplier of office products and business essentials 50 branches around Australia and New Zealand Objective: offering a sustainable supply chain

CE’s Sustainable Supply Chain

Risk Reduction Beijing Olympics drops Chinese firm over child labour 1 August 2007, Office Products International Enhance Reputation CSR for BT accounts for over 25% of image and reputation impact on customer satisfaction. CSR Europe, October 2002 Employee Engagement CSR increases employees' pride, their engagement in their jobs IACCM News, July 07 Lower Cost through Efficiency Over $30k per year saved through effective paper strategy BRBA, 2007 Hot Topic Sound Corporate Responsibility Policies are no longer optional AICD, June Economic Advantage Companies could increase profits 2-3% and boost the Australian economy by $1.2 billion a year by reporting sustainability risks Environmental Management News, 3 rd August 2007 Attracting Talent Tomorrow’s workers will be more focussed on quality of life making career choices on moral and ethical grounds Hudson, Dec 2005

CE’s Sustainable Vision We create sustainable supply chain partnerships through the products we source and the way we choose to operate, to protect our planet and care for our community.

CE’s Journey Began 5 years ago Focus on ASX ‘new’ governance recommendations Opportunity to engage our people in our community & environment programs Recognised by sustainability indexes (Monash Sustainability Enterprise, Reputex, Ethical Investor) Move adhoc focus to coordinated CSR strategy

CE Our People Communit y GovernanceEnvironme nt Stakeholder s

Internal Programs Community Connect Program Senior CSR Committee/ GreenXpress Champions National Packaging Covenant Commitment to the environment- 4.5 Green Star Rated Buildings State of Sustainability

EarthSaver Range Sustainable Product Range Minimum Supplier Standards Detailed client analysis to identify alternative Sustainable Products Increasing Range

Reporting Capabilities Example Paper GRI Reporting Requirements TonnesOctNovDecJanFebMarchApril % Paper that is post-consumer recycled Paper consumed that are new fibres (ECF + TCF) Paper consumed that are new fibres chlorine bleached % of paper consumed that is FSC-labeled Example Paper Sourcing Specifications TonnesOctNovDecJanFebMarchApril 1 st Preference Over 50% of the product is post- consumer recycled and all virgin fibre is FSC certified sources nd Preference All fibre is:a) Post consumer recycled and/or b) Certified virgin fibre (preference for FSC) rd Preference A minimum of 50% of the product is post consumer waste recycled and/or certified virgin fibre. All uncertified virgin fibre complies with Controlled Wood standards Paper that is outside all of the above

CSR & Engagement

“Corporate social responsibility contributes positively to a company's bottom line, as well as increases employees' pride, their engagement in their jobs, and customer loyalty, according to a survey conducted by Sirota Survey Intelligence, specialists in attitude research” * *IACCM News,

CSR & Engagement Employees say that it is important ….. Good for the bottom line (87% of respondents) Generates a greater sense of employee pride and results in greater employee engagement (85%) Enhances customer loyalty (84%) Attracts new customers (80%)

CE’s Partners

Leading Together Clients and Suppliers Collaboration in Developing and aligning Sustainability Strategies Helping clients achieve their own CSR objectives Different level of relationships- beyond the factory fence Being part of the future solution through key alliances Inspiring Innovation

Buy Recycled Business Alliance Reduce your environmental impact: –recycle and buy recycled Founding member of the BRBA Across NSW alone, products made from materials collected in kerbside recycling saves 229,000 tonnes of CO 2 per year

IAG 2006 Sustainability Supplier of the Year Award

Sustainable Supply Chain Work collaboratively Go Beyond low hanging fruit Sustainability at the heart of the Organisation Establish Ethical Sourcing Policy & Guidelines Remember: reputation risk can never be shared nor delegated! Positive partnerships encourage success

Thank you. Our stand on corporate responsibility has and will continue to create the foundation for long term business success Questions..?