Redesigning the Olin Dining Hall Point of Sale System Jerzy, Sa’am, Sean 4 April 2005.

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Presentation transcript:

Redesigning the Olin Dining Hall Point of Sale System Jerzy, Sa’am, Sean 4 April 2005

Goals Redesign Dining Hall POS system –Ease of use, for cashiers –Speed and simplicity, for customers –Accountability and tracking usage, for manager

Personas Luisa Glenda Standerson!

Scenarios Stan pays for Connie –Declining balance on student cards Glenda rings up elderly visitors –Visitors paying with cash Luisa and the MBA –Can’t accept credit cards, long lines at lunch

Time for a demo!

Lessons Learned Sensitivity to users –Language –Experience with technology Parallel prototyping Hodexmark’s rules

Question everything?