Team Work and Decision Support Robert Chi

What is team work Communication Collaboration Example

Communication Many choices, multiple channels –Push Technologies –May never be read Instant message Phone and Voice mail –Long messages –Pull Web pages and Blogs –Other Technologies Scheduling and Project management Conferences and meetings: Tele-Immersion Mobile systems

Collaboration Share documents and Changes Version control Information rights management Project Management or Workflow – GDSS –

Decision Support Management hierarchy Strategic Tactical Operational

Tools to make good decisions Models –Understand the process –Optimization Linear programming –Prediction Neural networks – Recreational analysis –Simulation What if analysis

Data Warehouse Online analytical Processing DSS Expert systems