Citrix Systems Moving From a Printed Paper Process Problem –Supporting the New Hire Orientation process with limited staff and resources Audience –New hires, especially within first 3 months of service –Existing employees, too Process –Planning meetings with HR Team and Recruiting to find out where they had the most problems and time spent –Establish key measures for success –Outline how the page and documents would be laid out –Build a test page

Citrix Systems – New Employee Resources Page 1 Highest Priority 2 Calendar-based 3 FAQ American Express Travel Registration (U.S.)

Citrix Systems Improved Level of Service and Workflow Outcomes –Consistent information –Easier to keep current –One point of contact Learning –Slow pace to implementation and time for testing –Start small and add functionality –Build cooperation with stakeholders –Look at the entire workflow or process and adjust as necessary for use with online resources