Product, Price, Place H Edu 4310. Marketing Strategy - Product/Service What is a product or service?

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Presentation transcript:

Product, Price, Place H Edu 4310

Marketing Strategy - Product/Service What is a product or service?

Three dimensions Core Tangible Augmented

Tangible vs Intangible

Five “I”s Intangibility Inconsistency Inseparability Inventory Interaction

Product planning Focal points Consumers’ wants and needs Current resources and technology Environmental opportunities

Levels of planning Product class (SIC, automobiles) Product mix (cars vs vans or trucks) Product line (Beetles) Product item (new, colors, features)

Levels of planning (cont) Breadth Depth

Life Cycle Introduction Growth Maturity Decline

Product Strategies Market development Product development Positioning Packaging Branding

Acceptance Innovators (2.5%) Early adoptors (13.5%) Early majority (34%) Late majority (34%) Laggards (16%)

Marketing strategy: Price Identify constraints Newness in life cycle Production cost Channel length Market structure

Pricing objectives Profit Sales Market share

Market Share HighLow Market Growth High Low Maintain price Price leadership Meet competitor Penetration pricing Set high prices Premium pricing Meet competitor Follow the leader Skimming pricing Hold steady Meet lower prices Protect share Lower prices Price emphasis Meet competitor

Pricing objectives (cont) Image Stabilization Cross-subsidization

Price Sensitivity Price Demand Inelastic Elastic

Cost vs volume Fixed and variable costs Break-even analysis Marginal cost pricing

Pricing strategies Price lining Odd pricing One-price vs flexible pricing Prestige price

Pricing strategies (cont) Leader pricing Bundled pricing Going-rate pricing Discounts

Distribution (Place or Access) What comes to mind? How do we get our services to our customers?

Channels of distribution Bread vs health care

Bread

Hospital care

Channels (cont) The tangible product must first exist The services the patient “consumes” aren’t produced until the end of the process. The consumer isn’t involved in the distribution of the tangible product. The patient initiates health care and is in the process all the way.

Functions… Place: location & facilities Facilities: layout, look, feel, safety Time: hours, waiting, next appointment Possession Form (Miami Herald) Information/communication: other languages, symbols

Intensity of distribution Intensive Selective Exclusive

Vertical marketing Purpose Cost savings Management factors Environmental changes Corporate Administered Contractual

Power of channels Coercive Economic Reward Referent Expertise

Retail positioning matrix Breadth of product line Broad Narrow Value-added HighLow Mayo Clinic Low-cost Hospital Boston Children’s Hospital Solo Practice Internist

Channel Control Push Pull