CT 310 Organizational Communication Power 2. building power based upon expertise: promote image of expertise.

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CT 310 Organizational Communication Power 2

building power based upon expertise: promote image of expertise

maintain creditability

act confidently and decisively in a crisis General Patton

keep informed

avoid threatening the self esteem of others

building power based upon respect learn interpersonal skills work on building a positive history of interaction it’s harder to say “no” to someone you like.

resource control - punishment inform subordinates about rules and penalties administer consistently and promptly provide warning

get the facts first stay calm, avoid appearing hostile maintain creditability use appropriate punishments administer in private

resource control - reward compliance can be verified request is feasible reward is attainable incentive is attractive

leader is a creditable source of the reward request is ethical

power based upon authority make polite requests make confident requests make clear requests make legitimate requests

explain reasons for requests follow channels exercise authority regularly insist upon compliance be responsive to subordinate concerns

power based upon information don’t withhold information don’t manipulate information share information accurately share information clearly make certain information is received