Lesson Plan The Educators Reference Desk bin/lessons.cgi/Foreign_Language/English_Second_Language.

Slides:

Advertisements

Similar presentations

Conferences: Helping Students Advance Their Understandings Amanda Branscombe Taylor, J.A., Branscombe, N.A., Burcham J., & Land, L. (2011). Beyond Early.

Advertisements

Telephone Etiquette.

English Language Learners at Merritt Memorial School

Lesson Plan The Educators Reference Desk bin/lessons.cgi/Foreign_Language /English_Second_Language.

Task description: Each student writes a description of someone in the class. The descriptions are read out, or Ss read each description in a gallery read.

Respond to instructions given in English

Classroom language & Giving instructions

Lesson 4 Making Telephone Calls Business English Conversation & Listening Instructor: Hsin-Hsin Cindy Lee, PhD.

 Turn away from your computer, desk, or other work  Have a pen and paper nearby  Answer the calls promptly, by the second or third ring  Smile as.

Essential Telephone Etiquette E-Learning.  Presenting a professional image  Speaking Style  Usage of Tone  Usage of Language  Do’s & Don'ts.

ORDERING FOOD (AT RESTAURANT-2). SITUATION Imagine the dialogue takes place in a restaurant. Consider that you’re the Receptionist and your trainer the.

1 JOB APPLICATION DOS AND DON ’ TS I can complete a job application with accuracy.

Do you want to work oversea? Target Group Language focus Object (Student Will Be Able To ) PrerequisitesProcedure Warm up activity Activity 1 Activity.

Lesson 2 Introductions & Greeting Activity

TELEPHONE ENGLISH.

Timetables and Schedules Unit 4. New Practical English I Unit 4 Section I Talking Face to Face Section II Being All Ears Session 1.

Interview Training For The Job You Want Educating for Careers Conference March 5, 2011.

JOB APPLICATION DO’S AND DON’T’S

INSTRUCTION DOMAIN #3. GROUP WORK How it works: 1.Look at your assigned group and move to the corresponding table. Everyone will take their materials.

Unit 7 Can I take a message.  Unit Goals Unit Goals  Part 1 Practical Listening & Speaking Part 1 Practical Listening & Speaking  Part 2 Business Speaking.

Business English Listening and Speaking.  Part 1 Practical Listening & Speaking Part 1 Practical Listening & Speaking  Part 2 Business Speaking Part.

Telephone English When you answer the phone: Good morning. This is Chengtai Trading Company. May I help you? Good afternoon. This is Dan An Commercial.

Unit 4 What can I do for you.  Unit Goals Unit Goals  Part 1 Practical Listening & Speaking Part 1 Practical Listening & Speaking  Part 2 Business.

Unit 2 A Flat World.  Objectives Objectives  FocusFocus  Warming up Warming up  7.1 Asking people to do things 7.1 Asking people to do things  7.2.

Teaching Speaking Zhang Lu.

Unit 16 Firms and factories.  Objectives Objectives  Focus Focus  Warm up Warm up  16.1 Saying what you’ve done 16.1 Saying what you’ve done  16.2.

WELCOME TO UNIT 6 Customer Service MT 221 Marilyn Radu, Instructor.

Office English Lesson 4 Oct. 24, 2012.

Office English Lesson 3 Oct. 17, Telephone etiquette A. Be polite Treat everyone equally Focus on the caller, as a receptionist Be helpful Don’t.

On the phone In this unit you are going to: take and report telephone messages. make, accept ad refuse invitations. listen for details. read about telephone.

Student-Teacher Writing Conferences Title I Tutor Training January 31, 2012.

CBP Program – Business Etiquette

TELEPHONE ETIQUETTE.

Sophomore Seminar. Students will learn proper phone, text messaging, , and social networking etiquette. They will demonstrate this knowledge in assignments.

Emma Johnston Emily Carroll. W HEN YOU ARE NOT PART OF THE PHONE CONVERSATION If someone is on the phone and you need to talk to them say “Excuse me,

Being All Ears Being All Ears Listen and Decode Listen and Respond Listen and Complete Listen and Judge Listen and Read Listen and Match.

Course Title Hiring Protocol Peter Dods President Easy Music Investments Inc. Creating Your Store’s Personality Through Your Employees.

Telephone – Taking Messages If working as a receptionist, how should you answer the phone? “Hello” “(your name) speaking” “(your department)” “(your company’s.

Unit 1: Communications. Telephone Skills at Work To use your telephone effectively, you need to manage its use. Once you are using the telephone you need.

《 Professional English for Secretaries 》 Unit 2 Phone Calls Handling Task 4 Taking a phone message 1.

5. MAKING REQUESTS BUSINESS ENGLISH CONVERSATION & LISTENING Instructor: Hsin-Hsin Cindy Lee, PhD.

By: Mrs. Abdallah. The way we taught students in the past simply does not prepare them for the higher demands of college and careers today and in the.

Learning to use the Interactive Online Classroom Classroom Activities.

On the phone Lesson 10. Can I speak to ……….please? This is …… calling Can I leave a message with you? Hang on a minute Can I take a message? I’ll put.

English Language Development in P.E.: Increasing Students’ Opportunities to Learn Prepared by Sheila Burke, Joana Feit & Bissa Zamboldi-Moore.

Unit 5 Do you have a soccer ball?. Teaching procedures Step 1 Warming up At the end of last period, students were asked to bring some sports things they.

English I Honors.  Good morning! Please come in and put your signed progress reports in the bin (if you didn’t turn them in yesterday).  Assign group.

Let’s talk about Cultural Differences Cultural Differences Cultural Differences  Talk about stress Talk about stress.

© 2003 SOUTH-WESTERN PUBLISHINGCHAPTER 15Slide 1 CHAPTER 15 COMMUNICATION SKILLS 15.1Listening and Speaking 15.2Reading and Writing LESSONS.

Unit 3 Inventors and inventions. Listening on P62: Please read the questions before listening and discuss them in pairs. 1.What function are already included.

A Brief Overview. When a customer calls a business, the voice they hear on the phone is the voice they will associate with the organization. Most companies.

 Chapter 4-6 Davies  Assignment Expectation Review  Looking at mini unit and assessment information  Phone conversations  Writing Notes to parents.

© 2016 albert-learning.com. The Speaking Test Assesses speaking in a foreign language in a business context. Lasts a maximum of 15 minutes. Available.

Unit 4. Aim:  Ask for and Give Directions  Talk about the departments  Give and take telephone messages  Ordinal numbers  Prepositions of location.

* Imagine you are meeting someone for the first time. What are some things you will ask? Write them down in your journals.

Unit 2: The Impact of School Culture We will be discussing the following in seminar: We will work on developing the questions you will ask in the interview.

© 2016 albert-learning.com. The Speaking Test Assesses speaking in a foreign language in a business context. Lasts a maximum of 15 minutes. Available.

AUDITING Elysa Hartati.

100% PIN STUDY PACK I Speaking Tasks.

Employability Skills for the Health Care Sector

Competency – 3 Engages in active listening an response appropriately

GCSE English Session 1.

Useful language in class

“Day C” November 18, :51 - 8:51 Math 8:53 - 9:53 Science

Telephone English By Joy Yu.

Telephone English.

Presentation transcript:

Lesson Plan The Educators Reference Desk bin/lessons.cgi/Foreign_Language/English_Second_Language

Title Listening: Telephone Conversation

Grade Level Vocational Education, Adult/Continuing Education

Subject(s) Foreign Language/English Second LanguageForeign Language/English Second Language Vocational Education/BusinessVocational Education/Business

Duration: 50 minutes

Description Students use telephone conversation as an listening/speaking activity to practice conversation. This lesson was originally used as part of a Business English Conversation class (Intermediate ESL/EFL).Students use telephone conversation as an listening/speaking activity to practice conversation. This lesson was originally used as part of a Business English Conversation class (Intermediate ESL/EFL).

Goals To improve students' listening skills.To improve students' listening skills. To practice telephone conversations and greetings.To practice telephone conversations and greetings.

Objectives Students will be able to identify various job titles used in companies.Students will be able to identify various job titles used in companies. Students will be able to respond to questions asked in mock telephone conversations.Students will be able to respond to questions asked in mock telephone conversations.

Materials prepared note cards containing different job titles found in a company (i.e. president, general manager, CEO, sales manager, secretary, accountant, assistant, vice-financial manager, etc.)prepared note cards containing different job titles found in a company (i.e. president, general manager, CEO, sales manager, secretary, accountant, assistant, vice-financial manager, etc.) tape recorders with blank tapestape recorders with blank tapes

Procedure (1) Warm-up/Review: (10 minutes) Students are currently learning new vocabulary about job titles and departments within companies. During this period, students will practice identifying the job titles through listening. First, show students the note cards of the job titles and ask them to describe the job titles. For example, show them sales manager and ask, "What department does he work for?" Students will reply, "The sales and marketing department." Then ask, "What does he do?" The students will reply, "Sell goods/company products to the market/customers." This serves as a check to see if students know the new vocabulary.Warm-up/Review: (10 minutes) Students are currently learning new vocabulary about job titles and departments within companies. During this period, students will practice identifying the job titles through listening. First, show students the note cards of the job titles and ask them to describe the job titles. For example, show them sales manager and ask, "What department does he work for?" Students will reply, "The sales and marketing department." Then ask, "What does he do?" The students will reply, "Sell goods/company products to the market/customers." This serves as a check to see if students know the new vocabulary.

Procedure (2) Pre-activity: (15 minutes) Pass out note cards to each student; everyone should have a job title. Then demonstrate the telephone conversation practice (of course, the opening/ending greetings of telephone conversation should be mentioned.) First say, "Hello, this is Kimberly from ABC Inc. May I speak to the general manager, please?" Then the student who has the job title general manager will stand up and answer, "Yes, this is general manager Tom speaking. May I help you?" Check to make sure all students know their job titles and practice simple conversation for greetings.Pre-activity: (15 minutes) Pass out note cards to each student; everyone should have a job title. Then demonstrate the telephone conversation practice (of course, the opening/ending greetings of telephone conversation should be mentioned.) First say, "Hello, this is Kimberly from ABC Inc. May I speak to the general manager, please?" Then the student who has the job title general manager will stand up and answer, "Yes, this is general manager Tom speaking. May I help you?" Check to make sure all students know their job titles and practice simple conversation for greetings.

Procedure (3) Listening Activity: (20 minutes) Continue to call on students as during the pre-activity, but this time add more message information, such as checking the date/place for the meeting, giving a telephone number, an invitation for dinner, etc. Students should be able to get the message accurately and then repeat/reconfirm the message to the teacher — to check for understanding. If students don't understand or feel unclear, they can response, "Pardon me?" or "Can you repeat again more slowly?" During the conversation, the teacher should also note if students are using the polite form of conversation.Listening Activity: (20 minutes) Continue to call on students as during the pre-activity, but this time add more message information, such as checking the date/place for the meeting, giving a telephone number, an invitation for dinner, etc. Students should be able to get the message accurately and then repeat/reconfirm the message to the teacher — to check for understanding. If students don't understand or feel unclear, they can response, "Pardon me?" or "Can you repeat again more slowly?" During the conversation, the teacher should also note if students are using the polite form of conversation.

Procedure (4) Conclusion/Assignment: (5 minutes) The teacher can give students some suggestions and comments based on the outcomes of the listening activities.Conclusion/Assignment: (5 minutes) The teacher can give students some suggestions and comments based on the outcomes of the listening activities.

Assessment Ask students to find a partner. Assign the task of designing their own telephone conversation. Students should use a tape recorder to record their conversation. Students should bring the recordings to the next class so that they can be used for whole class listening practice. Ideas for listening practice:Ask students to find a partner. Assign the task of designing their own telephone conversation. Students should use a tape recorder to record their conversation. Students should bring the recordings to the next class so that they can be used for whole class listening practice. Ideas for listening practice: Call General Manager: to set up the time for Monday ’ s meeting.Call General Manager: to set up the time for Monday ’ s meeting. Call Secretary: to cancel the conference for tomorrow afternoon.Call Secretary: to cancel the conference for tomorrow afternoon. Call Security Guard: to reserve four visitors' parking spots for next Wednesday, 9:00 a.m.Call Security Guard: to reserve four visitors' parking spots for next Wednesday, 9:00 a.m. Call Marketing Manager: to change the time schedule for presenting the proposal in Nissan Inc.Call Marketing Manager: to change the time schedule for presenting the proposal in Nissan Inc. Call President ’ s Assistant: to give the president his wife's new cellular phone number and ask him to return her call.Call President ’ s Assistant: to give the president his wife's new cellular phone number and ask him to return her call.