CTS Communications Forum CAOs May 22, 2007. AGENDA Welcome (Mike Schilling) CTS communications update (Elaine Howell) Low-voltage wiring policies (Janice.

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Presentation transcript:

CTS Communications Forum CAOs May 22, 2007

AGENDA Welcome (Mike Schilling) CTS communications update (Elaine Howell) Low-voltage wiring policies (Janice Bundy) CTS billing/rates for FY (Cecilia Kness) The new Web service center (Sarah Gamble) Q&A

WELCOME Michael Schilling Director Communications Technology Services (CTS) (310)

COMMUNICATIONS Elaine Howell Coordinator CTS Office of Communications (310)

CIO AND CAO MEETINGS In response to feedback from customer surveys, we’re implementing Communications Forums for CAOs (2x per year) We’ll be posting all presentations on our Web site Please let us know if there’s a topic you’d like addressed

LOW-VOLTAGE WIRING Janice Bundy Associate Director CTS Infrastructure and Project Services

ISO 9001: QUALITY MANAGEMENT PROGRAM Methods of Procedures Work Instructions Daily Dashboard Reports Weekly Activity Summary Report Continuous Improvement process Customer Satisfaction Surveys Service Level Agreements

DAILY DASHBOARD REPORT

CTS BILLING/RATES FOR FY Cecilia Kness Associate Director CTS Administrative Services (310)

FY 06/07 Key Rates Technology Infrastructure Fee (TIF) FTEmonth $ Voice Accesslinemonth17.60 Calling Usage - Local ( mile radius)minutecall Zone Usage Measured (ZUM) ( mile radius)minutecall Intrastate ( > 16 mile radius within CA)minutecall Interstateminutecall International Wireline & Calling CardminutecallVaries by country - Domestic Calling Cardminutecall0.100 Voice Mailboxmailboxmonth6.00 Labor - Voice Moves, Adds, Changes (Voice MAC)hourjob Low-Voltage Wiring Installationhourjob53.00 Cable TV - Campus (including Wilshire Center)connectionmonth Hotelconnectionmonth8.30 Product Description Billing Unit of Measure Frequency FY 06/07 Approved Rate

CTS Web Bill – Login Screen

CTS Web Bill – Main Screen

CTS Web Bill – Selecting Department etc…

CTS Web Bill - Selecting FAU

CTS Web Bill - Selecting Station/Circuit

CTS Web Bill - Selecting TIF

TIF FAU Mapping – Login Screen

TIF FAU Mapping – Main Screen

Add New TIF FAU Mapping

Remove TIF FAU Mapping

TIF FAU Mapping by Department

THE NEW WEB SERVICE CENTER Sarah Gamble Assistant Manager CTS Client Services (310)

PHASE II CTS WEB CENTER: ORDER PROCESSING Allow budgetary control through authorized access via a QDB or OASIS account using DACCS CTS notification of receipt of order to authorized person placing order, order contact, and DACCS reviewer notification of due date to order placer and contact notification of completion to order placer and contact PAN notification The new CTS Web center will offer a variety of enhancements:

ORDER PROCESSING (2) Expedite the order placing process by using a “shopping cart” approach to selecting CTS products and services Gather more detailed information, allowing CTS personnel to expedite order processing and confirmation with customers Give online customers access to track orders and check on status More enhancements:

Thank you for attending the CAO Communications Forum QUESTIONS?