Emotional Intelligence  Ability to monitor one’s own and others’ feelings and emotions to discriminate among them and to use this information to guide one’s thinking and action  Awareness & Application Dimensions

I) Awareness Dimension A) Self Awareness: Knowing your motivations - emotions & personality what comes easy versus challenges - what you enjoy & dislike - strengths & weaknesses Emotional self-awareness Accurate self-assessment Self-confidence

Self-Awareness Improve interpersonal skills => need to know yourself Unique personal characteristics => insight into basic behavioral tendencies => determinates of career & personal success

How to increase? Solicit feedback: superiors peers subordinates Reflection Write in a journal: Entries addressing critical aspects of interpersonal experiences Self-performance appraisal Self-assessment inventories

B) Self Management  Ability to understand your feelings & use this understanding to effectively deal with emotional situations  Recognize a mood or a feeling => meaning & effects => decide most effective way to act

Self Leadership  Based on the premise that we choose what we are & what we become  Process of planning – organizing directing & controlling ourselves  Influencing ourselves to achieve our own goals

Practicing:  Aware of what YOU want out of life  Clarify your values  Set your goals  Develop a personal mission statement  Make plans for achieving your goals

II) Application Dimension A) Social Self Awareness:  Ability to understand and empathize with others  High => divergent points of view – interact effectively with different types of people & emotions  Build networks – use political behavior to accomplish positive results

B) Relationship Management  Ability to connect with others in ways that build positive relationships  Inspire change- build teamwork & collaboration – resolve conflicts

EI effectively include the following:  Straightforward & composed manner  Compassion – sensitivity & kindness  Alter actions based on the potential reactions of others  Open to opinions & ideas of others  Build & mend relationships  Necessary changes  Balance between personal life & work