Chapter 0 – Course Info Chapter 1 - Introduction Operations Management Definition, Course Information Rev. 02/01/04 SJSU Bus 140 - David Bentley

Definition: “Operations” Conversion of Inputs into Outputs Rev. 01/22/02 SJSU Bus 140 - David Bentley

Definition: “Operations” Transformation of Resources into Products Rev. 01/22/02 SJSU Bus 140 - David Bentley

Definition: “Operations” Changing Labor, capital, material, etc. into Goods and services Rev. 01/22/02 SJSU Bus 140 - David Bentley

Definition: “Operations” Conversion of Inputs into Outputs Transformation of Resources Products Changing Labor, capital, material, etc. Goods and services Rev. 01/22/02 SJSU Bus 140 - David Bentley

What are some resources? _______________ ________________ Other? 01/22/02 SJSU Bus 140 - David Bentley

What’s the definition of “Management”? Activities involved in: ________________ Directed to achieving organization goals 01/22/02 SJSU Bus 140 - David Bentley

Definition: “Operations Management” “The value-added activities of planning, organizing, leading, and controlling involved in converting resources into goods and/or services.” Rev. 09/06/01 SJSU Bus 140 - David Bentley

Organizational Scope of OM Applies to all organizations Manufacturing Service (banks, insurance, health care) Wholesale & retail Schools Religious institutions and charities Political parties, trade groups, unions Etc., etc., etc. 01/23/02 SJSU Bus 140 - David Bentley

Manufacturing vs. “Service” Factor Manufacturing Service Output Tangible Intangible Customer interaction Limited Fairly high Labor content Fairly Low Input uniformity High Low Output uniformity Productivity measure Easy Difficult Quality improvement Fairly easy 02/01/04 SJSU Bus 140 - David Bentley

SJSU Bus 140 - David Bentley Employment by Economic Sector Adapted from: Metters, Service Operations Management, 2003 1800 1850 1900 1950 2000 Extraction ? Manufacturing Service 08/22/05 SJSU Bus 140 - David Bentley

Primary Business Functions Rev. 09/06/01 SJSU Bus 140 - David Bentley

SJSU Bus 140 - David Bentley OM Topics Competitiveness, strategy, productivity Quality management Types of operations (project, job, batch, repetitive, continuous flow) Forecasting and aggregate demand Supply chain management (including purchasing, inventory control, MRP, JIT) Project management Product and service design, capacity planning Process design, facility location and layout Rev. 09/06/01 SJSU Bus 140 - David Bentley

SJSU Bus 140 - David Bentley Why Study OM? _____________________ 01/22/02 SJSU Bus 140 - David Bentley

Course syllabus – 1 (“green sheet”) Contact information Office: BT 252 (M, W 1:30 – 2:45 PM, M, W 4:30 – 5:45 PM or by apptmt) – 408-924-3565 during office hours only (no VM) Phone: 408-924-3550 (emergency messages only) E-mail: “bentley_d@cob.sjsu.edu” Web: “http://www.cob.sjsu.edu/bentley_d/” Text (required) and Study Guide (optional) Stevenson, “Operations Management” 8th Edition Stevenson and Van Ness, “Study Guide for Use with Production/Operations Management” 8th Edition Rev. 01/23/06 SJSU Bus 140 - David Bentley

Course syllabus – 2 (“green sheet”) Assignments – Homework (not graded) Class participation – Important! Term project - 3 cases Exams (2 “midterms”, final exam) Quizzes (10 out of 11) Grading Schedule & text reading assignments Rev. 01/23/06 SJSU Bus 140 - David Bentley

SJSU Bus 140 - David Bentley Ethical Behavior  All work is to be done by the individual student, not in pairs or groups.  All quotations, statements of fact, theories, principles, etc. should be referenced using notes. Failure to do so represents plagiarism.  Copying of someone else’s case work or plagiarizing work will result in a zero score. Repetition will result in a failing course grade. 02/01/04 SJSU Bus 140 - David Bentley

Course administration – 1 Introductions (me) Education Experience Goals Expectations Policies and courtesy rules Ethical issues (plagiarism and cheating) Food and drinks Cell phones off or on silent One person talks at a time Attendance Rev. 08/06/02 SJSU Bus 140 - David Bentley

Course administration - 2 Emergency instructions Lecture overheads Red text = changes after posting Roll/registration Group introductions (you) Major Work experience Units and work hours Expectations Rev. 08/25/03 SJSU Bus 140 - David Bentley

SJSU Bus 140 - David Bentley Information Sources? ________________ ________________ Other? 01/22/02 SJSU Bus 140 - David Bentley

Professional Organizations *APICS (“Educational Society for Resource Management”) *ASQ (formerly ASQC) ISM (formerly NAPM, NAPA) IIE PMI POMS INFORMS *SAM ASM (no longer exists) * SJSU student chapter Rev. 08/25/02 SJSU Bus 140 - David Bentley

SJSU Bus 140 - David Bentley Course Organization - 1 Part 1: Introduction and Quality Overview & history: Chapters 1, 2 Quality: Chapters 9,10 Capacity management: Chapter 5 Part 2: Supply & Demand Management Forecasting: Chapter 3 Aggregate planning: Chapter 12 Inventory management: Chapter 11 MRP, ERP & “Lean Operations” (JIT): Chapters 13, 14 Supply chain management: Chapter 16 Rev. 01/12/05 SJSU Bus 140 - David Bentley

SJSU Bus 140 - David Bentley Course Organization - 2 Part 3: Other topics Scheduling: Chapter 15 Project management: Chapter 17 Product and system design: Chapters 7, 4 Facility Layout: Chapters 6 Facility location: Chapter 8 Rev. 01/12/05 SJSU Bus 140 - David Bentley