Group Dynamics There are numerous ways in which groups can positively and negatively affect member satisfaction and performance, productivity, product and service quality, and a range of other organizational goals and outcomes.

Types Of Groups: Primary and Secondary Groups Formal and Informal Groups Heterogeneous and Homogeneous Groups Interacting and Nominal Groups Electronic brainstorming and decision making Permanent and Temporary Groups

Basic Attributes Of Groups: Individual and Group Status Electronic communication and status equalization Roles Role Conflict, Ambiguity, and Overload Social Identity Theory Norms Member Status and Conformity to Group Norms Cohesiveness Group cohesiveness in Cyberspace

Basic Attributes Of Groups Cont.: Group (Organizational) Commitment Groupthink Choice-Shift (Risky-Shift) Phenomenon Social Loafing

Group Process And Development: Group Development Forming Storming Norming Performing Adjourning Punctuated Equilibrium Model

Group Process And Development Cont.: Group and Organizational Socialization Steps in Organizational Socialization Selection Humility-inducing experiences In-the-trenches training Use of reward and control systems Adherence to the firm’s key values Reinforcing folklore Consistent role models

Group Process And Development Cont.: Socialization and Realistic Job Previews Newcomer Strategies Socialization and Group Mentoring

Group Process And Development Cont.: Observation of Group Process Sociograms Interaction Process Analysis Participation Influence Decision Making Task Functions Maintenance Functions Feelings Norms

Group Process And Development Cont.: Managerial Application: Process Consultation and Team Building Process consultation Agenda-setting interventions Data feedback Counseling or coaching Structural interventions Team building Goals Roles Processes Interpersonal relations

Conclusion: In today’s complex organizations, a successful firm requires the effective and efficient interaction of a number of different groups throughout its hierarchy.