University of California, Irvine Altogether Now 1…2…3! SNAP Simple Navigational Administrative Portal June 21, 2004 . Natalie Alexander, SNAP Project manager Sonja Elson, Senior Editor

University of California, Irvine (Administrative Computing Services) Transforming Vision into Reality  UC New Business Architecture  UCI business portal to provide administrative and business process support across campus

University of California, Irvine (Administrative Computing Services) The need for change

University of California, Irvine (Administrative Computing Services) Transforming Vision into Reality  Across campus departments  Partnering with admin departments  Coordinating business information campus-wide

University of California, Irvine (Administrative Computing Services)

University of California, Irvine Where to Start?

University of California, Irvine (Administrative Computing Services) Where to start?  Lack of coordinated business information  How to find information buried in diverse websites?  Refer to several departmental websites to accomplish a single function.  How do you find an application’s URL?  Get information through intuition or perspiration

University of California, Irvine (Administrative Computing Services) Coordinating the vision  Integrate job related content!  Let’s meet in a single place  Select your favorite channel  Customize

University of California, Irvine (Administrative Computing Services) Managing a Portal together  Target audience  Filter out irrelevant information  Employee roles – channel based  Topics found by function not department  Consistent appearance and navigation  Avoid duplication of information

University of California, Irvine SNAP S imple N avigational A dministrative P ortal

University of California, Irvine (Administrative Computing Services) Templates  Main menu  How To  Info Page  Checklist

University of California, Irvine (Administrative Computing Services)

Technology  XML  Content management system  Customized layout  Accessibility - users choose look/ feel  Single sign-on - Users log in once and interact with information tailored to their jobs  Access applications and content through one gateway

University of California, Irvine Putting the pieces together

University of California, Irvine (Administrative Computing Services)

Tabs …. Tabs…. Tabs…  Visibility  Priority  Usability  There’s a limit  So where do we put Training?

University of California, Irvine (Administrative Computing Services)

University of California, Irvine To implement the Portal…

University of California, Irvine (Administrative Computing Services) How do you make it happen?  Support from the top – political backing  Steering committee – involving the users  Carrots and sticks

University of California, Irvine (Administrative Computing Services) Portal Content Growth Chart

University of California, Irvine (Administrative Computing Services) How do you make it happen?  Support from the top – political backing  Steering committee – involving the users  Carrots and sticks  Wiggle room

University of California, Irvine (Administrative Computing Services) How do you make it happen?  Find tools – software...  Training  Weekly consultation  Help from the help desk …What is most needed?  Excuses? (Slowly, slowly, catch the monkey)

University of California, Irvine (Administrative Computing Services)

Users are Useful  Search engine results  Applications and Information  Usability studies

University of California, Irvine (Administrative Computing Services)

Let’s team up  Partnering with teams across campus …  Preparing content for the portal:  Willing participants  Initial meeting  Agenda  Lead participant  Timelines  Liaison

University of California, Irvine (Administrative Computing Services)

Altogether now…  Meet  Discuss  Ownership  Remove half the words……  This is English?  Explosives – beware!  Buy-ins  Everybody!

University of California, Irvine (Administrative Computing Services) All Together  Project Management  Train authors  Track  Be on hand to help  Meetings  Coaching  We are all participants

University of California, Irvine (Administrative Computing Services) All Together …  Portal team identified administrative functions  Found the subject area experts….  …who found the content providers,  …who wrote the content  …that made up SNAP!

University of California, Irvine Contact