IT and HR OS352 HRM Fisher Sept. 2, 2003

Agenda SHRM information How is IT affecting HR? HR and ERP systems – SAP as an example How do we get people to use these systems?

Human Resource Information Systems (HRIS) Capacity for data storage Linking together multiple systems (payroll, benefits, etc.) Challenges – Implementation and upkeep – Data integrity – Using data effectively

Enterprise Resource Planning HRIS is often part of larger system, such as SAP, PeopleSoft, Lawson Links HR data to other critical data – Production – Financial

Self-service Modules Manager self-service – Manage info without going through HR staff person Employee self-service – Employees access (and sometimes can update) HR information How does self-service change the HR professional ’ s job?

SAP in organizations Watch CBC video on SAP What are the potential – Advantages of using SAP? – Disadvantages of using SAP? Is SAP a source of competitive advantage for the organizations that use it?

Challenges with integrating IT into organizations Design of technology – Do we use vendor ’ s off-the-shelf solution? – Do we customize our own solution? How do we get people to use the system? – Training – Change management

Electronic Monitoring Performance – Call centers ( Time Warner, Verizon, Xerox, Amazon.com ) – Package delivery (UPS) and internet use – Many employees have come to expect this benefit – Presents risks to employers Law is still unclear on monitoring

Key learning points?

For next class Read Noe Chapter 3 Will be talking about legal issues impacting the workplace – Why are these laws necessary? – Why do they not apply to very small organizations?