Likert Scale.

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Presentation transcript:

Likert Scale

QUIS Questionnaire for User Interaction Satisfaction University of Maryland See http://www.cs.umd.edu/hcil/quis/ and http://www.lap.umd.edu/QUIS/index.html

QUIS Questionnaire divided into 12 parts, each of which can be used independently System experience Past experience Overall user reaction Screen design Terminology and system information Learning System capabilities Technical manuals and online help Online tutorials Multimedia Teleconferencing Software installation

QUIS-Overall user reaction Series of ratings on semantic differential scales Example from Chin, Diehl, and Norman, CHI 88 (page 215) http://doi.acm.org/10.1145/57167.57203

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