Information Technology for Physicians’ Medical Practices Renee’ Ross Hung N. Winn

MU Health Care MU Health Care consists of 4 operational entities: School of Medicine (SOM) University Physicians (UP) Hospitals (2) Clinics

Integrated Technology Services (ITS) l MU Health Care has a centralized IT organization namely ITS that provides complete IS for the whole system. l CIO of ITS reports to CEO who runs UP, hospitals and clinics.

ITS Organization Chart Chief Information Officer Networking Security System Security Analyst Associate Chief Information Officer Administrative Manager Administrative Associate II Administrative Assistant Application ServicesTechnical Services Manager of Application Services Manager of Technical Services Executive Staff Asst I Columbia Regional Hospital IS Missouri Rehab Center EMR Project Cerner Application Support Ancillary Application Support IDX Application Support Call Center (Weekdays) Workstation & Server Support Interface & Web/Programming Support Database & MidRange Server Support Data Operations (Call Center- Nights/Weekends)

ITS l Headcount: MU Health Care: 4500 ITS: 108 or 2.4% of the total headcount l Budget : MU Health Care: 430 M ITS: 13.5 M or about 3% of the total revenue 50% of budget for personnel 50% of budget for hardware, software and outside supporting services

University Physicians’ IT l Headcount: UP: 635 (370 physicians staff) IT: 22 or 3.5% of total UP headcount l Budget: UP ‘s revenue: 110 M IT services: 2.7 M or 2.5% of revenue IDX system: The cost involves initial licensing, subsequent updates and continuing supporting services.

Physicians’ Practices and IDX Application Support l IDX Corporation is a leading provider of software, services and technologies for healthcare provider organizations l Physicians use IDX to schedule patients and submit billings. l IDX drives customer success by: Advancing a seamless flow of healthcare information Improving revenue cycle management Reducing operating costs, and Enhancing patient satisfaction

Service Level Agreement l Workflow Improvement Faster service from those in contact with the patient Easier data access by back-office employees Due to increased efficiency; reduction of staff has occurred l Downtime must be scheduled Downtime has been less than 2 hours in 20 months – scheduled, no data lost l Billings are generated within 72 hours Billing statements mailed within 24 hours l Revenue cycle remains at current service level or improves A/R days have decreased by 40%

Service Level Agreement l Net collections Net collections are up 12% l Response time Average response time of 0.99 second at 150,000 transactions/day l Denial Rates remain at current service level or improve Denial rates have decreased by 65% l Reporting times are reduced by 50% Reduced report turnaround time from 72 to 14 hours l Imaging solution decreases film expenses Film costs decreased by $65,000 per month

Medical Practice & IDX l IT is an integral part of medical practice. l Application of IT enhances the organization’s performance.