1 Knowledge Management Module III KM Technologies and Techniques

2 Goals To understand the role of IT within the framework of Knowledge Management

3 Learning Outcomes Trainees will be able to ~ Discuss several information technologies and how they could be utilized in KM practices

4 K Representation Technologies Photography

5 K Representation Technologies Photography For example University gardeners could use photography to document type of plants that are grown on campus and types of diseases that they have encountered and types of treatments they used, etc.

6 K Representation Technologies Video Videos are actually moving photography, so we could think of video as a form of richer information We revert to video when static photography is not sufficient to transfer the targeted knowledge

7 K Representation Technologies Video For example Surgeons could develop a video library that preserves the procedures they perform, thus allowing medical students to learn from them

8 K Representation Technologies Virtual Reality

9 K Representation Technologies Virtual Reality VR is a very interesting technology VR allows learners to experience knowledge that neither photography nor video could provide

10 K Representation Technologies Virtual Reality For example A VR model of a human body would allow the students to travel inside it and observe how it works in a unique way

11 K Representation Technologies Modeling Modeling is very effective and efficient in documenting how experts conceive the reality of many things Computers have made modeling easier than ever through many modeling softwares

12 K Representation Technologies Modeling has Toxic matter Types of pollution Water pollution Prevention Solutions Ground water Clean up Surface water Agricultural chemicalsAcid impacts including has affects including

13 K Creation Technologies Simulation Quantitative modeling techniques allow the user to run simulations Manual simulation could be cumbersome but computers have made simulation very convenient

14 K Creation Technologies Simulation For example Streets of a city could be modeled using ARENA and the data on traffic could be used to test different setups of traffic directions in order to optimize congestion

15 K Creation Technologies Data Mining Data mining is the process of extracting patterns from data. Data mining is becoming an increasingly important tool to transform this data into information. It is commonly used in a wide range of profiling practices, such as marketing, surveillance, fraud detection and scientific discovery

16 K Storage Technologies Decision Support Systems ~ Transaction Processing Systems are the most common ~ TPS deal with data storage and retrieval ~ MIS structure data to generate information ~ DSS analyze data to generate information

17 K Storage Technologies Decision Support Systems Components of a DSS ~ database ~ model ~ user interface

18 K Storage Technologies Decision Support Systems TPS External data Model DSS DB User interface user

19 K Storage Technologies Decision Support Systems Developing a model requires knowledge and this knowledge will remain stored in the system The system will provide managers with the information required to make better decisions

20 K Storage Technologies Expert Systems DSS supports managers, but Expert Systems replaces managers

21 K Storage Technologies Expert Systems Components of an ES ~ knowledgebase ~ inference engine ~ user interface

22 K Sharing Technologies Collaboration Technologies Group Decision Support Systems isee Netsim

23 K Sharing Technologies Access to Knowledge Storages The Internet is playing a major role in providing global access to knowledge storages

24 K Sharing Techniques Social Networks Community of Practice (CoP) A group of people who have a particular activity in common, and as a consequence have some common knowledge, a sense of community identity, and some element of overlapping values The internet is enabling global CoPs

25 K Sharing Techniques Story Telling Storytelling is a key leadership technique because it is quick, powerful, free, natural, refreshing, energizing, collaborative, persuasive, holistic, entertaining, moving, memorable and authentic. Stories help us make sense of organizations

26 END MODULE III