The Journey Continues Steps to Team Performance COS 4880 Bruce K. Barnard

Types of Teams Project or ad-hoc teams Intact work teams

Level of Autonomy Leadership, Composition, Structure, Skills, Information, & Support

The Central Question Who is responsible for the performance and results of the team?

10 Steps to Team Success (Rees, 1997) Focus the Team – Get acquainted – Write a charter – Begin documentation

10 Steps to Team Success (Rees, 1997) Assign Roles – Review team functions – Assign roles – Clarify responsibilities

10 Steps to Team Success (Rees, 1997) Establish guidelines – Review healthy team behaviors – Decide team guidelines – Add to team charter

10 Steps to Team Success (Rees, 1997) Plan the work – Lay out major goals – Break into tasks – Schedule asks – Assign responsibility

10 Steps to Team Success (Rees, 1997) Do the work – Meet regularly – Update action items – Communicate – Address problems

10 Steps to Team Success (Rees, 1997) Review team performance – Complete evaluation – Discuss – Decide actions

10 Steps to Team Success (Rees, 1997) Complete the work – Aim for completion – Overcome problems – Document results

10 Steps to Team Success (Rees, 1997) Publish the results – Set communication goals – Plan the communication – Present/publish

10 Steps to Team Success (Rees, 1997) Reward the team – Celebrate milestones as a team – Recognize the team in the organization

10 Steps to Team Success (Rees, 1997) Move on – Disband – Restructure – Renew

Outcomes Traditional Individual work is clearly defined Competition among individuals “This is my job” Team-Based Team performance is clearly defined Collaboration among individuals Competition among teams “This is our job”

Decision-Making Minority Decisions Majority Decisions Unanimous Decisions Consensus Decisions

Evaluation What are we doing well? What do we need to stop doing? What do we need to start doing? What do we need to do more of? What do we need to do less of?

Roles Individual accountability Individual goals Focus on individual Unfocused interaction among peers Mutual & Team accountability Shared goals Focus on team performance Frequent and focused interaction among peers

Tasks Coordinating the team Keeping the team focused on tasks Keeping the team focused on working together as a team Facilitating meetings Documenting Supporting the team within the organization

Tasks Collaborating and reaching consensus Communications with team members Communicating with people outside the team Contributing to the team effort Seeking resources and support

Formal Roles Team leader Team facilitator Team member Team sponsor (mentor, advisor, coach) Team recorder

Informal Roles Clarifier Compromiser Consensus Taker Encourager Opinion Seeker Follower Gatekeeper Intitiator Orienter Reality tester Standard Setter Summarizer Harmonizer Information Seeker Informer