Contact Relationship Management April 2008 CXR Survey

Agilent Technologies Alstom Transportation Amazon American Cancer Society American Eagle Aramark Astra Zeneca Bank of America Bausch & Lomb Baxter Healthcare BearingPoint Becton Dickinson Booz Allen Brickman Group Campbells CH2MHill Comcast CIBC Corning DaVita Dell Deloitte Disney Edward Jones Embarq Enterprise Rent-A-Car First Command Financial Gartner Gartner International Genesis Healthcare Henry Schein Herman Miller Honeywell International Paper Int’l Truck & Engine Johnson & Johnson JP Morgan Chase Lilly Limited Brands Macy’s Microsoft Millipore Nationwide Insurance Nestle/Purina Pactiv Pepsi Pepsi Bottling Pfizer Pitney Bowes RBC Financial REI RIM Rohm & Haas Rolls Royce RSM McGladrey Sanofi-Aventis Schering-Plough Schneider National Sears Shell Starbucks Texas Instruments Time Warner Tyco Vale Inco Verizon Wireless Wal-Mart Washington Mutual Wegmans Wells Fargo Whirlpool Wolters Kluwer Yahoo!

1. List Tools Your Recruiters and Sourcers Use to Keep Track of Any of The Following: A paper resume received in the interoffice mail from the president’s office. Search results –a list of 50 people w s who spoke at conferences in 2007 on a subject related to your company’s technology core. People who were finalists in the last quarter for more than 1000 jobs but who did not get an offer. Students at the graduate level- Masters, PhD and MBA who turned down your offers over the last 5 years. High performers and High potential employees who left during the last 3 years. People that your Sourcers have contacted for open requisitions who said they are not currently interested in applying but who would like to stay in touch. …….. 2. What are (1-3) advantages or challenges in using these tools. 3. ROI?

5. Does your firm have a CRM initiative

6. Is your CRM system a separate application from your ATS

7. What CRM system are you currently Using

8. What metrics do you capture…

Majority of “Other” = None

9. Do you have a separate Sourcing team responsible for CRM?

10. Is your sourcing team tied to….

11. Is your sourcing team tied to….

12. What is one Advantage or Disadvantage…

13. What other aspects are worth noting…