Tuesday, February 15, Management of Information Systems: Mini-3 Spring 2000

Tuesday, February 15, Agenda Announcements – Schedule Updates Return of Technology Byte Review of IT Diagnosis IT Diagnosis: In-Class Exercise Intranets in Business Video on Intranet Applications Extending Intranets: Extranets Enterprise Collaboration Technologies

Tuesday, February 15, Schedule Updates Sonoco I/T Diagnosis Due no later than Tuesday, 22-Feb, 2000, by start of class Ford I/T Strategy Analysis No assignment due Article and discussion questions will be distributed on Tuesday, 22-Feb We will discuss the article and discussion questions informally in class on 29-Feb

Tuesday, February 15, Schedule Updates What does this mean for you? More sleep! Only one case assignment (not two) More time to do a good job on Sonoco Case Analysis and IT Exercise III

Tuesday, February 15, Schedule Updates IT Exercise III (Web Stores) Will distribute and explain on Thursday, 17-Feb Additional technical explanation on Tuesday, 22-Feb

Tuesday, February 15, Schedule Updates Guest Speakers Feb 22, Mr. Alberto Espinosa, CEO of Mayor Maynot Deliver, Inc. to discuss: ASP and web databases IT Exercise III Feb 24, Guest Speaker, AT Kearney, to discuss: Developing an I/T Strategy

Tuesday, February 15, IT Diagnosis: Assessing Opportunities for E-Commerce IT Diagnosis Describes how IS activities (input, processing, output, storage, control) are accomplished Describes how use of resources (people, hardware, network, software) support the conversion of data resources into information products Answers the question: “what resources are required to accomplish the activities that can produce the information products needed by end users?”

Tuesday, February 15, IT Diagnosis: The IS Component Matrix IS Activities and Resources HardwareSoftwarePeopleDataInforma- tion Products Input Processing Output Storage Control

Tuesday, February 15, Use of the IS Component Matrix: An Example

Tuesday, February 15, Case Analysis: Sonoco IT Diagnosis Read the Sonoco Case (pp. A8-A13) Also check:

Tuesday, February 15, Case Analysis: Sonoco IT Diagnosis Write a short report to briefly address these questions: Create an IS component matrix to: document the IS activities and resources in Sonoco’s order fulfillment and other information systems Using your IS component matrix: identify some opportunities for e-commerce for Sonoco based upon their IS activities describe how Sonoco should adapt or extend its IS resources to realize these opportunities Describe the role of IT in Sonoco: in the late 1980’s and early 1990’s in the new business strategies in an e-commerce marketplace

Tuesday, February 15, IT Diagnosis: In-Class Exercise Read the brief description of CMU’s parking allocation system Based upon the description, create an IS component matrix to document the activities and resources in this information system What e-commerce opportunities do you see for improvement to this system

Tuesday, February 15, Example of IT Diagnosis: The IS Component Matrix for CMU’s Parking System IS Activities and Resources HardwareSoftwarePeopleDataInforma- tion Products Input Processing Output Storage Control

Tuesday, February 15, Example of IT Diagnosis: Opportunities for E-commerce What e-commerce opportunities do you see for improvement to CMU’s parking system

Tuesday, February 15, Enterprise-Wide Systems Intranets and Extranets Enterprise Collaboration Technologies

Tuesday, February 15, Intranets Characteristics: Network, inside organization, uses Internet technologies to provide information sharing, communications, collaboration, support of business processes Protected by security Can be accessed through the intranets of customers, suppliers, and other business partners via extranet links

Tuesday, February 15, How Intranets Work

Tuesday, February 15, Levels of Intranet Applications Level 1: Provide access to information Examples: Level 2: Facilitate collaboration within and across departments Examples: Level 3: Process online transactions Examples:

Tuesday, February 15, Transaction Processing on an Intranet

Tuesday, February 15, Enabling Transaction Processing on an Intranet CGI (Common Gateway Interface) Forms Scripts Java (applets) ActiveX

Tuesday, February 15, Intranet Applications (Video) Discussion Questions: Why are intranets easier to learn than typical computer applications? What are the benefits and limitations of a corporate intranet? What levels of intranet applications does Metamor use?

Tuesday, February 15, CORPORATE INTRANET Engineering Server Internet Web Sites Internet Links Customers Extranet Links H.R. Server Other Company Locations Intranet Links Legacy Data Server Marketing Server Extranet Links Suppliers Linking Intranets to Extranets, the Internet

Tuesday, February 15, Extranets What is an Extranet? Examples:

Tuesday, February 15, Extranets Types of Extranets: VANs: EDIs: VPNs:

Tuesday, February 15, Extranets How does an Extranet work?

Tuesday, February 15, Extranets Tunneling: Encryption: Protocols used in Tunneling:

Tuesday, February 15, Extranets Firewalls: How do Firewalls work:

Tuesday, February 15, Extranets Benefits of Extranets: Key Issues of Extranets:

Tuesday, February 15, Communicate Collaborate Coordinate Goals of Enterprise Collaboration Systems Enterprise Collaboration

Tuesday, February 15, Electronic Communications Tools Electronic Communications Tools Enterprise Conferencing Tools Enterprise Conferencing Tools Collaborative Work Management Tools Collaborative Work Management Tools Groupware for Enterprise Collaboration Groupware for Enterprise Collaboration Technologies for Electronic Collaboration

Tuesday, February 15, Voice Mail Web Publishing Web Publishing Bulletin Board Systems Bulletin Board Systems Faxing Groupware Electronic Communications Tools Electronic Communications Technologies

Tuesday, February 15, Data Conferencing Videoconferencing Discussion Forums Electronic Meeting Systems Voice Conferencing Chat Systems Groupware Enterprise Collaboration Tools Enterprise Collaboration Technologies

Tuesday, February 15, Task and Project Management Task and Project Management Calendaring and Scheduling Calendaring and Scheduling Other Joint Work Tools Other Joint Work Tools Knowledge Management Knowledge Management Workflow Systems Workflow Systems Groupware Collaborative Work Management Tools Collaborative Work Management Technologies