T.Sharon-A.Frank 1 Multimedia Various Applications

2 T.Sharon-A.Frank Contents , MM-Mail and Internet Fax Voice Response Systems Computer Messaging Services A/V Streaming Video On Demand (VOD) Video/Multimedia Conferencing Virtual Reality (VR)

3 T.Sharon-A.Frank Had enough of S-mail?!

4 T.Sharon-A.Frank Multimedia Mail Scenario Commercial “Cloud” Service to Voice Protocol Conversion Phone Booth Wide Area Networks Mac Unix Based System Remote Mainframe Local Network – PC

5 T.Sharon-A.Frank – Killer Application?!

6 T.Sharon-A.Frank Multimedia Mail

7 T.Sharon-A.Frank Multimedia Mail Challenges Incorporate Generators/Viewers Massive Storage Space Different Standards – Interoperability –different media formats –different platforms –different protocols

8 T.Sharon-A.Frank MIME Overview MIME (Multipurpose Internet Mail Extension): –Unlimited Text Line Length or Overall Length –Character Sets other than ASCII –Binary or Application Specific Files –Multiple Objects in a Single Message –Images, Audio, Video Attachments

9 Need to identify the type of media data in a data stream in a platform-independent way. Originally designed to allow inclusion of data other than text in , adopted by HTTP. Content-type: type/subtype. Types include text, image, audio, video, application, subtypes define specific formats. – e.g. text/html, image/gif MIME Types

10 T.Sharon-A.Frank Example MIME Types Text example subtypes: plain, html Image example subtypes: jpeg, gif Audio example subtypes: basic (8-bit mu-law encoded), 32kadpcm (32 kbps coding) Video example subtypes: mpeg, quicktime Application other data that must be processed by reader before “viewable” example subtypes: msword, octet- stream

11 T.Sharon-A.Frank Six top-level MIME types and some common subtypes

12 T.Sharon-A.Frank Mail message format step: protocol for exchanging messages RFC 822: standard for text message format: header lines, e.g., –To: –From: –Subject: different from SMTP commands! body –the “message”, ASCII characters only line containing only `.’ header body. blank line

13 T.Sharon-A.Frank Message format: multimedia extensions MIME: multimedia mail extensions, RFC 2045, 2056 Additional lines in message header declare MIME content type. From: To: Subject: Picture of yummy crepe. MIME-Version: 1.0 Content-Transfer-Encoding: base64 Content-Type: image/jpeg base64 encoded data base64 encoded data. multimedia data type, subtype, parameter declaration method used to encode data MIME version encoded data

14 T.Sharon-A.Frank Mail Types Compound Mail –Includes text, graphics and/or images –All attachments are printable Multimedia Mail –Explicit Inclusion – all media included –Implicit Inclusion – only links to media

15 T.Sharon-A.Frank Management Server Messaging Server Internet Desktop Fax Service Telephony Server & PSTN Gateway NSP REGION B REGION A REGION C... INTERNET Point to point Broadcast

16 T.Sharon-A.Frank Example: Desktop Fax Service: Netcentric User Interfaces Web Browser PC Client Send Status

17 T.Sharon-A.Frank Why use Voice Response Systems?

18 T.Sharon-A.Frank Voice Response Systems Integrated Computer-Assisted Voice Response System ICA-VRS Demo: Kolnoaphone.wav

19 T.Sharon-A.Frank Model of Voice Response System Users Office Central computer data System computer Management reports Fax Phone Voice Response Hardware

20 T.Sharon-A.Frank Voice Response System – Hardware A/D – D/A Conversion Audio Compression Multi-line Phone Interfaces Tones Recognition Fax Interface Voice Recognition

21 T.Sharon-A.Frank Enabled Solution: Intelligent Answering Application Host Telephone System “Hello…” Sales Service Marketing Improved Productivity Reduced Cost Enhanced Service Enhanced Workflow Calling Number Called Number

22 T.Sharon-A.Frank Enabled Solution: Computer Assisted Dialing Application Host Telephone System Customer Service Marketing Collections Efficient Call Processing Improved Productivity Increased Revenue Office Home

23 T.Sharon-A.Frank Computer Messaging Services

24 T.Sharon-A.Frank Messaging and e-Learning

25 T.Sharon-A.Frank Personal Assistance Services Single Number Service (SNS) Single computerized address book Single message box ( , voice message, fax, beeper) Voice Activated Dialing (VAD)

26 T.Sharon-A.Frank Single Access to all Services

27 T.Sharon-A.Frank Messaging Models Integrated Messaging Unified Messaging

28 T.Sharon-A.Frank Telephone System System Integrated Messaging All messages are copied to the system and vice versa. Gives instant access from either the PC or the phone. Increase network traffic between the two systems. Storage

29 T.Sharon-A.Frank Unified Messaging Telephone System System All the messages reside in the same place. Simplifies system and data management. Phone access may be slower. Storage Store Retrieve

30 T.Sharon-A.Frank Unified Messaging Characteristics Unified Mailbox for –Voice –Fax – Translators – to Speech –Fax to –etc. Address Book –unique for all types –immediate forward of messages Web based –easy to use –activate from any PC notification

31 T.Sharon-A.Frank Example of using web-browser for voice messages

32 T.Sharon-A.Frank Summary: Unified vs. Integrated Messaging

33 T.Sharon-A.Frank Additional Messaging Applications Instant Messaging & Presence (IM&P) –IM: ICQ, AOL Instant Messenger, Yahoo Messenger, MSN Messenger –P: SIP/SIMPLE, Jabber/XMPP Wireless/Mobile Internet –WAP1 (Wireless Application Protocol) & WML (Wireless Markup Language) –WAP2 & XHTML –SMS (Short Messaging Services) & MMS (Multimedia Messaging Services) Interactive TV –Digital TV –Internet TV

34 T.Sharon-A.Frank Mobile IM&P

35 T.Sharon-A.Frank Mobile Searching in Google

36 Car MM Display

37 MyFord Touch Navigation (1)

38 MyFord Touch Navigation (2)