ITIE2010, Lanzhou June, 2010 Assessment: Measuring Performance and Impact 绩效评估与影响评估 Carol Priestley 卡洛 普瑞斯特里

This presentation includes: 演讲纲要： Background 背景 Importance of outcomes 社会产出的重要性

Background 背景介绍 Original research 1996/97: UNESCO + IFLA 起初研究始于 1996/97: UNESCO + IFLA Included researchers from Asia, Africa and Latin America UNESCO Office for Asia and Pacific IFLA regional section for Asia & Oceania 研究者来自亚洲、非洲、拉丁美洲，研究机构有 UNESCO 亚太分部， IFLA 亚洲和大洋洲地区

The focus 研究重点 on rural information needs 农村地区信息需求 on community information needs 社区信息需求 on equity in access to information 信息平等获取 Provision of relevant information for users 为用户提供相关信息资源

The focus on rural information The process of information transfer in the rural sector is very important for development People have to be motivated to make use of knowledge Rural people become the principal actors in any change. Their participation and initiative must be used.

农村地区信息需求 农村地区的信息传输过程对于其自身发展至关 重要 农民必须积极地利用知识 农民需要以积极参与的主动精神成为任何变化 的主要角色。

UNESCO/IFLA Research objectives Goal: to create standards covering the evaluation and impact of the provision of information Specific objectives: to provide guidelines on setting the goals and objectives of information provision and suggest factors to be considered in developing goals; to indicate the methodology and procedures of assessment and evaluation; to indicate the criteria by which performance and impact can be assessed.

UNESCO/IFLA 的评估目的 宗旨 : 建立信息服务所产生的影响以及评价的 标准 具体目标 : 为建立信息服务的的宗旨和目标提供指导意 见，并为目标建立过程中一些待考虑的方面 提供建议； 说明评估的方法和程序 ; 说明绩效评价和影响评价的标准.

The importance of using the outcomes of assessment Assessment provides: those running information services with a standard means of measuring the effectiveness of their service in terms of operations and impact; local government and other prospective funders with correct information on the impact of information services to local and national development;

影响评价的重要性 为评价现有信息服务的业务效率和影响程度提供标准 化的方法 对于当地政府和其他潜在的出资者对信息服务在地方 和国家发展中影响的态度和期望，影响评价有其作用

The importance of outcomes contd. Assessment acts as a stimulant to those setting up information services by providing guidelines on measurable expectations; enables those running services to re-examine and re-define their mission and determine necessary inputs, in terms of buildings, resources, activities, etc

社会产出 / 社会影响的重要性 通过提供评价指南和可测量的用户期望，影响 评估成为新建信息服务的激励因素。 影响评估有助于重新建立和完善现有信息服务 的目标，确立必要的投入（建筑、资源、活动 等）。

Assessment results into action Assessment is undertaken to measure impact and effectiveness; the results guide how the library/information service should develop; each result is analyzed and the work plans and budgets for library/information service adapted ; the assessment process is continuous.

评估带动服务 评估是针对信息服务的效率和影响 ; 信息服务的结果影响其的发展方向 ; 评估活动对每项结果进行分析，并制定出信息服务 的工作计划和预算 ; 评估是一个连续的过程。

Conclusion 结论 Applying the assessment process provides: 评估活动的作用： locally and nationally accepted standards 适用于地方和全国范围的评价标准 key library-responsible institutions (such as local government and ministries) are able to undertake strategic planning and budgeting; 便于图书馆的上级管理部门制定和实施战略性规划 和预算

Conclusion contd. 结论 library managers can provide more efficient and effective information provision; 图书馆管理者能够提供更有效率和效益 there is transparency and understanding for all stakeholders in how information services are performing and the impact they provide – this supports new strategies, new funding and improvement in service to the community. 信息服务的绩效和影响对所有利益相关者都是透明和易 理解的 — 因此评估对战略制定、资金筹备以及提升社区 服务具有重要作用。

ALWAYS LEARN FROM PREVIOUS EXPERIENCE AND USE THE FINDINGS FROM ASSESSMENT TO BUILD THE FUTURE 在评估活动中，可以 总结经验、获得真知、共创未来

Thank you … questions or comments welcome … 欢迎您的提问 … Carol Priestley Director, NIDA 37/39 Ludlow Road, London, W5 1NX Website: