on the Move Outlook Anywhere Andrew Cunningham Product Marketing Manager Exchange Server Microsoft Australia Andrew Cunningham Product Marketing Manager Exchange Server Microsoft Australia

Mobility: Business Concerns What our customers tell us….. Business perspective  Increase employee productivity  Reduce cycle time, speed decision-making  Increase responsiveness to customers and build loyalty Information Technology groups  Help secure data and network access  Manageable, scaleable IT infrastructure  Integrate with existing systems  Minimize training and support impact Drive revenue, reduce costs and increase customer satisfaction

What types of applications are customers deploying… “Communication-centric” applications  Easier/less risky to implement  BUT harder to quantify benefits  Wireless going the way of desktop a requirement that doesn’t warrant ROI analysis  Example: Wireless , PIM “Process-centric” applications aim to improve the effectiveness of business processes  Relatively easy to measure before and after  BUT higher risk  Example: Sales Force/Field Force Automation, ERP, Custom Line of Business Application

Where We Work Information Workers

RPC / HTTPS HTTPS HTTPS Enterprise Exchange Server ActiveSync HTTPS Extending Collaboration Services to the Internet Access your mailbox with your phone using Exchange Active Sync Use Outlook Web Access remotely at a kiosk Stay connected using PocketPC Use Office 2003 on the road with RPC/HTTP Outlook Web Access Outlook and Exchange

Agenda Business value for information workers Outlook anywhere - RPC over HTTP(S) Outlook Web Access (OWA) Mobile devices Telstra Summary

Exchange Server 2003 and Outlook 2003 Using Outlook 2003 over a slow, latent connection— dial-up or wireless link Local cache of Exchange mailbox enables consistent user experience regardless of link speeds and disconnections Reduced roundtrips and message compression Intelligent synchs Offline address book used for name resolution VPN is not required between Outlook and Exchange over the Internet (RPC/HTTPS Tunneling)

RPC over HTTPS Architecture Outlook and Exchange Server communicate using RPC packets RPC isn’t very secure Outlook must communicate with multiple servers – Exchange Server, Global Catalog, etc. So, we need to do something to secure the RPC channel

Outlook anywhere RPC over HTTPS demonstration demonstration

The Benefits of RPC over HTTP(S) Allows Outlook to act as a native client without VPN or dialup Completely leverages client-server architecture of Exchange Server 2003/Outlook 2003 Access to 100 percent of the capabilities of Exchange Server 2003/Outlook 2003 More consistent experiences without VPN over latent or unreliable connections (e.g. WWAN – mobile carriers)

RPC over HTTPS – Requirements Exchange Server 2003 Windows Server 2003 Windows XP (SP1 or Later) Outlook 2003 Recommendation Internet Security and Acceleration Server 2004

Firewall Flexible, Security-Enhanced Access Options Exchange 2003 Front End Server Windows 2K or 2003 AD / GC Server E2003 FE Server Firewall Perimeter Network (DMZ) E2003 BE Servers Outlook Clients (RPC/HTTP) Internet 443 SSL 80 HTTP 53 DNS 389 LDAP 3268 LDAP GC 88 Kerberos

Firewall Flexible, Security-Enhanced Access Options Internet Security and Acceleration (ISA) Server Windows 2K or 2003 AD / GC Server E2003 FE Servers ISA Firewall Perimeter Network (DMZ) E2003 BE Servers Outlook Clients (RPC/HTTP) Internet 443 ISA Feature Pack 1 RPC Filtering SMTP Filtering RSA SecurID OWA Access Wizard

Firewall Flexible, Security-Enhanced Access Options Single Server Scenario ISA Firewall Perimeter Network (DMZ) Single Exchange Server Deployment Outlook Clients (RPC/HTTP) Internet ISA Feature Pack 1 RPC Filtering SMTP Filtering RSA SecurID OWA Access Wizard

Agenda Business value for information workers Outlook anywhere - RPC over HTTP(S) Outlook Web Access (OWA) Mobile devices Telstra Summary

OWA Benefits Anywhere Access – Improved Outlook Web Access Experience Fast performance Choice of rich or basic mode New user interface like Outlook 2003 New features: Spellcheck, Tasks, Rules Enhanced security: S/MIME, Timed Log-off, Attachment blocking Easy to support and deploy Great for co-existence and migrations

Outlook Web Access demonstration demonstration

More Features for OWA 2003

OWA Challenges and Solutions Need an Internet-connected PC Can’t access the on your PC from the OWA window in OWA is not accessible from your PC client when you close the connection

Agenda Business value for information workers Outlook anywhere - RPC over HTTP(S) Outlook Web Access (OWA) Mobile devices Telstra Summary

Windows Mobile & on the move Great mobile experience with Windows Mobile  /PIM is built-in – with Pocket Outlook  Range of powerful Windows Mobile devices  Native wireless sync support built-into Exchange 2003 Great client platform for  Productivity applications (Pocket Office)  Line of Business Applications (off the shelf and custom solutions)

Pocket PC and SmartPhone demonstration demonstration

Exchange ActiveSync Deployment Installed with core server just like OWA.Net Framework and Mobile Internet Toolkit ‘Device Update 2’ installed automatically IIS Virtual Directories IIS Security: Kerberos/NTLM Authentication with SSL using corporate credentials  Exchange OWA  Exchange ActiveSync

Exchange ActiveSync Configuration Global and Per user on/off switch  ActiveSync  Default to disabled, along with POP3, IMAP4, etc.  Default to Secure  Pocket PC Synch – 128 bit SSL  Mobile Browse HTML – 128 bit SSL Character Set settings Events, Performance Monitor and Exchange 2003 Microsoft Operations Manager management pack

What types of applications are customers deploying… “Communication-centric” applications  Easier/less risky to implement  BUT harder to quantify benefits  Wireless going the way of desktop a requirement that doesn’t warrant ROI analysis  Example: Wireless , PIM “Process-centric” applications aim to improve the effectiveness of business processes  Relatively easy to measure before and after  BUT higher risk  Example: Sales Force/Field Force Automation, ERP, Custom Line of Business Application

SolutionProviders Microsoft’s Mobile Enterprise Strategy.NET tools and server integration SiliconVendors DeviceManufacturers Enterprise ISVs and IHVs Mobile Operators Windows Devices A scaleable and standards based mobile platform for information workers and business applications with a rich supporting ecosystem Allow organizations to leverage existing IT investments and integrate mobile capabilities into servers, tools and desktop applications

Smartphone Integrated phone and PDA Primarily data viewing Interoperability with Outlook and Exchange.NET Compact Framework ASP.NET mobile controls Microsoft’s Mobile Device Strategy (-) Functionality (+) Notebook PC Complex document authoring, editing and reading Keyboard centric at the desk Keyboard and mouse input methods Full.NET framework available Windows® CE+ Windows XP Tablet PC Complex document authoring, editing and active reading Note taking and ink annotating Keyboard centric at the desk, pen and keyboard away from the desk Keyboard, mouse plus pen, ink, and speech input methods Full.NET framework preinstalled Pen, ink, handwriting and speech recognition API’s Pocket PC and Pocket PC Phone View and some data entry Integrated PDA with phone Interoperability with Office, Exchange and SQL Server.NET Compact Framework ASP.NET mobile controls.NET Technology Smart Personal Objects One-way network Information consumption (+) Portability (-)

Successful Approaches Financially Attractive Mobility Scenarios Automate paper-based process Modernise legacy devices and infrastructure Real-time Web services Intermittently connected Web services Notification-based solutions

Industry-Specific Mobile Applications Banking: CRM, stock quotes Education: Student information systems Healthcare: Pharmaceutical orders, clinical test results Healthcare Provider: Lab test ordering and results, supply management Insurance: Claims adjusting, policy sales/updates Manufacturing: Inventory control, shipping/receiving Real Estate: Service ticket management, construction scheduling Retail: Customer look-up, in-store merchandise locators Utilities: Tracking pipelines/digs, commodities pricing Source: TNS Intersearch "Mobile Enterprise Market: IT Pro and BDM" research, Sept. 2003

Mobile Sales Force Automation demonstration demonstration

Agenda Business value for information workers Outlook anywhere - RPC over HTTP(S) Outlook Web Access (OWA) Mobile devices Telstra Summary

Agenda Business value for information workers Outlook anywhere - RPC over HTTP(S) Outlook Web Access (OWA) Mobile devices Telstra Summary

Exchange Server 2003 Improvements for Remote Users Mobile features are enabled on all back-end and front- end Exchange Servers Mobile users benefit from accessing an system that approaches in-office performance levels Administration costs are reduced because advanced functionality uses the same management tools that are used to manage user accounts and Exchange Servers Features such as data compression, Hypertext Transfer Protocol (HTTP) access, and synchronization performance are supported by default in Exchange Server 2003

Firewall Flexible, Security-Enhanced Access Options Connected Productivity Infrastructure Windows 2K or 2003 AD / GC Server Exch 2003 ISA Firewall Perimeter Network (DMZ) E2003 Back- End Servers OWA Clients (HTTP / HTML) Outlook Clients (RPC/HTTP) SmartPhone Pocket PC (HTTP / HTML) Wireless Carrier and Internet

What’s the Next Step?

Partners

Call to Action Visit the Outlook anywhere site   Scenarios  Infrastructure Requirements  Devices  Tools & Resources Evaluation form  Chat with Microsoft or a partner today about Better Remote Access with Exchange Server 2003  Evaluate Exchange Server 2003 in your organization today – Complimentary Eval Kit available

Portions © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. Thank you for your attendance and attention! Please join us in the foyer for Questions