1 Pertemuan 1 Introductions and Greetings Matakuliah: G0502 / English for Secretaries Tahun: 2006

2 Quote of the day “When, in your daily life, you meet someone too weak to smile, give him yours. Because no one needs a smile more than the person who can’t smile himself.” Dale Carnegie

3 Course Summary  Business correspondence: letters, faxes, and s  Telephone language and skills  Writing reports and minutes, preparing letters, reports, records and other related documents from rough drafts, corrected copy, or recorded media; proofreading completed materials and making corrections

4 Course Summary  Organising a conference and making travel arrangements  Welcoming and entertaining visitors  Socialising with colleagues and clients  General financial and business vocabulary

5 Definition training.com/secretary.htmlhttp:// training.com/secretary.html

6 Sample of Job Description DUTIES: To plan and manage the work of the office. To provide a secretarial/clerical service to the head of the department. To act as receptionist both in person or by telephone and to answer or direct appropriately to all enquiries to the office.

7 Sample of Job Description DUTIES: To co-ordinate with appropriate staff, arrangements for visitor interviews To maintain departmental filing systems, including current files. To maintain departmental stock of stationery and consumables, ordering in a planned way according to company procedure.

8 DUTIES: To make appropriate arrangements for departmental petty cash, payments and other monies in accordance with company financial procedures. Sample of Job Description

9 DUTIES: To arrange meetings, type, collate and circulate agendas, papers and minutes. Prepare minutes of departmental meetings as required. To undertake any other duties pertinent to the post that might be requested at any time. Sample of Job Description

10 english.com/exerciselist.html Business Letter

11 Meeting office staff Presentation (Role Play) Controlled practice Transfer (pair work) Word check Hello. My name’s … Conversation It’s culture Meeting people Introductions and Greetings

12 Introductions and Greetings

13 Answering the questions Label the parts Business Letters