1 Partnership Presentation 10/19/2009
Agenda Company Background Scope of Services Service Levels System Capabilities Reporting Account Management Wrap Up (Q&A)
AlliedBarton / HR Plus With the acquisition of VanElla and HR Plus by AlliedBarton, the best of 3 worlds combine into one company: Founding Member of NAPBS Proud Heritage Dating Back to 1957 Performing Background Screening since 1969 Nationwide and Global Capabilities More than 500,000 Backgrounds Completed in 2008 Company Revenues of over $1.5 Billion Division Revenues in excess of $20 million Offices in Colorado and Illinois Corporate Focus on Growth and Expansion Serving thousands of customers, both nationwide and globally for nearly forty years. Company Background
Focus on Client Needs – The most diverse and customizable screening options in the industry. – Offering the highest level of research diligence in the industry. Service-oriented – Unique and easy-to-read reports specifically tailored to the individual HR professional’s needs which reflect FCRA-compliant procedures. Highest Integrity – We provide the most consultative and diligent solutions by leveraging the most skilled and knowledgeable professionals in the market place. Partnership – VanElla and HR Plus, two leaders in the background screening industry, now offer clients an expanded array of services.
Scope of Services
Experienced Provider of Services Requested National Fingerprinting Capabilities – Partnerships Accurate Biometrics L1 National Drug Testing Capabilities – Third Party Administrator Quest Diagnostics (E-COC’s where available) LabCorp 3 rd Party Clinics (MedTox; Concentra; Etc.)
Scope of Services Drug Testing Services Multiple SAMHSA-certified testing labs Over 13,000 national collection sites International collections Urine, oral fluid and hair testing Electronic Chain of Custody Forms On-site rapid testing products DOT and non-DOT programs Random program management DOT FMCSA, FTA/FAA consortia
Scope of Services Criminal History Research – County/Federal/Statewide/National Level – Court Researchers – Pull Records Directly – Reviewed for Accuracy / Identifiers – Information Updated on HRPlus.com Real-Time Site Form I9 Compliance – Via HRPlus.com – E-Verify Availability – Audit Processes
Scope of Services Employment Verifications/DOT Verification – Initial Research Provided Information From Candidate – Internet Sources – Database Sources – State Directory of Corporations – Neighboring Businesses – Contact Candidate Directly – DOT and/or Company regulated drug testing questionnaire
10 International Experience The HR Plus international offering is available 24/7, allowing customers with global needs access to timely, thorough and accurate screening programs across every time zone Background checks are expedited through procedures that comply with international safe harbor standards Service is available in over 205 countries International screening searches can include criminal background checks, employment and education verifications HR Plus has partnerships with experts in multiple countries allowing for compliant and expedited reporting capabilities Scope of Services
Employment – Standard – Direct Supervisor Identity Theft Protection Licensing Military History Most Wanted MVR OIG/EPLS/GSA Patriot Act (OFAC) Sexual Offender Search Social Security Validation Adjudication Process Bankruptcy Character Reference Civil Litigation Credit Criminal – State – County – Federal – National Criminal Database Department of Corrections Education Verification
Service Levels
ProcessExpectation Internal Target Background Services Monthly average turnaround time of Criminal County searches 1.8 days Monthly average turnaround time of Criminal State searches 2.7 days Monthly average turnaround time of Criminal Federal searches.6 days Monthly average turnaround time of MVRs.45 days Monthly average turnaround time of Employment Verifications 2.0 days Monthly average turnaround time of Education Verifications - Higher Education 1.6 days Monthly average turnaround time of Education Verifications - All Other 2.8 days Monthly average turnaround time of References 2.9 days Monthly average turnaround time of entire investigations 2.8 days
Service Levels Notifications – Information Updated on HRPlus.com Real-Time Site Notification Designated Account Manager
Service Levels Adverse Solutions – Pre/Post Adverse Letter Via Adjudication Process or HRPlus.com Corporate United Letterhead Designated Contact at Corporate United – Report Contention by Candidate Corporate United Notified Issue Resolved? Report Updated
Service Levels Summary Billing – Invoice / Detail Summary – Capable of Sorting Name Social Department Code – Electronic vs. Paper Copy – Client Specific Processes
System Capabilities
On-Line Access to: View status of background checks in progress and completed View a completed report including all supporting documentation Create and view reports Including multiple security levels for various employees – Corporate “Super User” – Region / Office Level – Individual User Level (Enter/View All Results) Enter Only View Only View Adjudication Results Only
System Capabilities Online Ordering and Receiving Online Application Digital Signature Applicant Tracking Solutions:
Account Management
Customer Service Day to Day Questions Status Report Definitions Technical Questions All Products Account Manager Liaison Sales and CS Set up/change Needs Escalation Point Report Needs Service / Legal Updates Business Development Manager Program Change Requests Quarterly Reviews Escalation Point Process Improvements Account Responsibility Best Practices
Account Mgmt Client Services Operations Occupational Healthcare Implementation Training Executive Mgmt Sales Accounting Verifications Processing Public Records Quality Assurance PSC Mgmt Regulatory and Compliance Account Management
Work together on best practices and solutions Analyze client’s programs Create a solutions-based partnership Provide training and customer service tracking Assisting in the implementation of your account from start to finish
Reporting
Statistical Summary Report – Overall summary of your organization’s results Statistical Analysis Report – An in-depth analysis of your organization’s results Graphical Analysis Report – A detailed graphical overview Activity Summary Report – Breakdown of individual services being utilized and turnaround time
Reporting Objectives – Open Lines of Communication – Identify Performance Benchmarks – Identify Areas of Improvement Review Frequency – Monthly – Quarterly – Semi-Annual Information Reviewed – Turnaround Time Total Program – New Packages Established Pricing Performance
Why HR Plus?
Your Single Source Provider for Employee Screening Services + Integrated Applicant Tracking Solutions + Background Screening + Drug Testing + Fingerprinting + Identity Protection Solutions Why HR Plus?
Current Partners
Why HR Plus? Financial Backing Integrated Service Offerings Security-Driven Company Total Solution Pre- Employment Screening Products, Technology, Automation Front End Applicant Tracking Front End Applicant Tracking Fingerprinting
Why HR Plus? Focus on Speed & Accuracy for Results Convenience for the Candidate Client Focus
Growing A Successful Partnership! +