SELECT AVIATION S.A. (January 2006)

INDEX Introducing Select Aviation S.A. Stations overview – PMI, ALC, AGP Services coverage, standards of work Statistics Web reporting

INTRODUCING SELECT AVIATION S.A.

Introducing Select Aviation S.A. (I) PRESENTATION – HISTORY AND EVOLUTION Created in 2002 from different companies: Newair: Santa Barbara GSA Maerco: GSA for several airlines in the Mediterranean area & handling supervision agent at ALC airport RTNorte: Cargo GSA in the north of Spain Palma Flight Services: Merged in Handling supervisory agent with vast experience in PMI airport

Introducing Select Aviation S.A. (II) ORGANIZATION CHART Managing Director Jose Antonio Martínez Sales & Marketing Juan Carlos Arcones Airport Operations Francisco Sabaté ALC Esther Olmos AGP Leonardo Olivera MJV Javier Pérez PMI Carlos Nadal VLC Vanessa Ascanio Finance & Personnel Javier Feitó

Introducing Select Aviation S.A. (III) OFFICES NETWORK

Introducing Select Aviation S.A. (IV) SERVICES Airport Operations Airline Representation Handling Supervision Operations Ticket Sales Passenger Services Passenger Handling General Sales Agent

Introducing Select Aviation S.A. (V) MAIN CUSTOMERS Airport Operations

Introducing Select Aviation S.A. (VI) MAIN CUSTOMERS General Sales Agents

STATIONS OVERVIEW PMI

Stations Overview – PMI (I) PRESENTATION Opened in 2004 after the merger with Palma Flight Services (established in PMI since 1979) Senior Staff with more that 10 years experience representing Air2000, Monarch, Flybe, Flyjet, Virgin Express, Globespan… and handling all types of aircraft such as B757, B767, A320, A321, A300, A330… Station Manager: Carlos Nadal Perelló 10 years experience 5 year as Station Manager (3 years as Air2000 Station Manager) Computer engineer specialising in Company Management and Web Designer

Stations Overview – PMI (II) Offices  Operations centre and administration office strategically located on the second floor at Palma Airport.

Stations Overview – PMI (III)  Prominent sales desk at the departure area (multipurpose ticket, reservation and information centre counter)

Stations Overview – PMI (IV) Communications / Equipment Own SITA address – PMIPFXH VHF – Air to Ground radio – UHF – Walkie-talkies with our own network 24h mobile telephones Telephone, fax, Vehicles: Fleet of ramp vehicles (All equipment is being updated and incremented depending on our customers requirements and needs)

STATIONS OVERVIEW ALC

Stations Overview – ALC (I) PRESENTATION Opened in 2003 after merging with Select Aviation (ALC office established since 1997) Senior Staff with vast experience representing Monarch, Flybe, Flyjet, AerLingus, Globespan… and all types of aircraft such as B757,B767, A320, A321, A300, A330,… Station Manager: Esther Olmos 7 years experience 3 years as station manager

Stations Overview – ALC (II) Offices  2 offices /ticket counters at check-in area used for passenger services and revenue collection. One of these offices acts as operations, and coordination centre.

Stations Overview – ALC (III)  Office in the AENA A building used as call center for airlines represented as GSA in the area

Stations Overview – ALC (IV) Communications / Equipment VHF – Air to Ground radio – UHF – Walkie-talkies 24h mobile telephones Telephone, fax, Vehicles: Fleet of ramp vehicles (All equipment is being updated and incremented depending of our customers requirements and needs)

STATIONS OVERVIEW AGP

Stations Overview – AGP (I) PRESENTATION Opened on 2003 due to needs of our customers to have agents in Málaga Airport Staff with experience in AGP airport representing Jet2, Flybe, Flyjet, AerLingus, Globespan… and different types of aircraft such as B757,B737, A320,A321, A330, Bae146… Station Manager: Leonardo Olivera 3 years experience as Station Manager

Stations Overview – AGP (II) Offices  2 offices /ticket counters joined together in checkin area used for pax services and revenue collection. One of these offices acts as Operations and Coordination center.

Stations Overview – AGP (III) Communications / Equipment UHF – Walkie-talkies 24h mobile telephones Telephone, fax, Vehicles: 1 car registered for use inside and outside the airport. (All equipment is being updated and incremented depending of our customers requirements and needs)

SERVICES COVERAGE STANDARDS OF WORK

Services Coverage (I) Provision of the following services required as listed and identified by the IATA SGHA dated January 2004 Annex A as published by the International Air Transport Association: Section 1Representation and Administration and Supervision 1.1.1, 1.1.2, 1.1.3, 1.1.4, 1.2.1, 1.2.2, 1.2.3, 1.2.4, 1.2.5,1.3.1, 1.3.2, 1.3.4, 1.3.5, 1.3.6, 1.3.7, Section 2Passenger Services 2.1.1, (a)(1), 2.1.4, Section 4Load Control, Communic. and Flight Operations 4.3.1, 4.3.3, 4.9.2(b), 4.9.3(b), 4.9.4, (Excess baggage charges) Section 6Support Services 6.4.1, 6.8.1

Services Coverage (II) Provision of all necessary facilities and staff to undertake the following on behalf of the Carrier: Sale of Upgrade to Premium where available Sale of Standby Seats Sale of extra legroom seats Collection of Excess Baggage charges Provision of all required Reports by the Carrier, Revenue and Flight operations Reports. (Web Reporting available free of charge)

Services Coverage (III) Supervision, Coordination and Liaison as per Airline guidelines and instructions in cases of emergency involving a First Choice operation Maintain licences and permissions to commercialise airline revenue products, Ticket sales, Upgrading, etc and other revenue opportunities required. Consent to regular Audits in Select Aviation S.A. operation, from both safety and security perspectives.

Services Coverage (IV) Investigate safety related incidents when required by the carrier and provision of report and remedial. Maintain good relationship and degree of Cooperation with:  Tour-Operators  Handling Company  Airport Authorities

Standard of Work Checkin: 1 member of staff every 2 flights (if possible, every flight) wearing the company’s uniform if so requested by the airline. Ticket desk manned at all times by one staff. One person overseeing all checkin services. Ramp: 1 person per aircraft capable of supervising 2 aircraft turnarounds if and when required Office: Duty Manager to coordinate and control services and act as a direct link with the airline’s Operations Department

STATISTICS Revenue Targets

Statistics – Revenue Targets – PMI (I) Summer 2004 Total Flights: 691 Total Excess: 53,500 € Average per Flight: € Avrg Pax per flight: 150 Avrg exc per pax: € Summer 2005 Total Flights: 766 Total Excess: 130,000 € Average per Flight: € Avrg Pax per flight: 150 Avrg exc per pax: €

Statistics – Revenue Targets – ALC (I) Year 2004 Total Flights: 2357 Total Excess: 108,500 € Average per Flight: € Avrg Pax per flight: 150 Avrg exc per pax: € Summer 2005 Total Flights: 2438 Total Excess: 128,000 € Average per Flight: € Avrg Pax per flight: 150 Avrg exc per pax: 0.40 €

Statistics – Revenue Targets – AGP (I) Year 2004 Total Flights: 533 Total Excess: 54,600 € Average per Flight: € Avrg Pax per flight: 130 Avrg exc per pax: 0.79 € Summer 2005 Total Flights: 1367 Total Excess: 173,800 € Average per Flight: € Avrg Pax per flight: 120 Avrg exc per pax: 1.06 €

WEB REPORTING System developed and managed by Carlos Nadal Perelló © Select Aviation PMI - Station Manager

Web Reporting (I) Completely live. At any time, Select Aviation customers can view any supervisory reports for all flights operated at our stations. In its present version, airlines have access to Flight Reports and Sales Reports but the system can be adapted to any new requirement from our customers. Inside reports are completely customizable. Standard reports are being used if no objection from the airline. Flight Reports: Standard reports for check-in, ramp and operations are being filled before the end of each shift. This way our customers have got all the information regarding their flights even before the aircraft arrives at her destination.

Web Reporting (II) Sales Reports: Completely adaptable to customer requirements. This report makes invoicing very simple as weekly / monthly invoices are being taken directly from the system. Statistics: Set of statistic pages with all the figures, detailed by items and for each station in one page, split by weeks which makes it easy to see the progress on excess baggage collection, sales... Secured access: Access is protected by a sign-in page where our customers cans only check their figures and reports. Use is completely free of charge for our customers.

Web Reporting (III) – Screenshots Access Page Log-in Page

Web Reporting (IV) – Screenshots Main Flt. Reports Page

Web Reporting (V) – Screenshots Statistics Main Sales Reports Page

Thank you for your attention !!!