What is an Information System? Input of DataResourcesProcessing Data Data Control of System Performance Storage of Data Resources Output of InformationProducts

Information Technologies Computer hardware technologies Computer software technologies Telecommunications network technologies Data resource management technologies

An IS Framework for Business Professionals

Include fundamental behavioral, technical, business, and managerial concepts about the components and roles of IS. Examples : –Basic IS concepts derived from general systems theory. –Competitive strategy concepts used to develop e- business applications of IT for competitive advantage. An IS Framework for Business Professionals: (1) Foundation Concepts

Major concepts, developments, and management issues in IT. Examples: hardware, software, networks, data resource management, and many Internet-based technologies. An IS Framework for Business Professionals: (2) Information Technologies

The major uses of IS for the operations, management, and competitive advantage of an e-business enterprise. Examples: Electronic business, commerce, collaboration and decision making using Internet, intranets, and extranets. An IS Framework for Business Professionals: (3) Business Applications

How business professionals and information specialists plan, develop, and implement IS to meet e-business opportunities using several application development approaches. An IS Framework for Business Professionals: (4) Development Processes

The challenges of effectively and ethically managing e-business technologies, strategies, and security at the end user An IS Framework for Business Professionals: (5) Management Challenges

Major Roles of Information Systems Support Strategies for Competitive Advantage Support Business Decision Making Support Business Processes and Operations

Fundamental Roles of IS in Business Support of its business processes and operations Support of decision making by its employees and managers Support of its strategies for competitive advantage

The e-Business Enterprise Manufacturing and Production Engineering & Research Accounting, and Finance Suppliers and Other Business Partners Supply Chain Management Procurement, Distribution, and Logistics Customer Relationship Management Marketing Sales Customer Service Consumer and Business Customers Company Boundary Intranets The Internet Extranets

History of the role of Information Systems Data Processing Management Reporting Decision Support Strategic & End User Electronic Commerce Electronic Data Processing - TPS Management Information Systems - Mgt reports Decision Support Systems - Ad hoc Reports End User Computing Exec Info Sys Expert Systems SIS Internet-based e-business and e-commerce systems

Types of Information Systems Transaction Processing Systems Process Control Systems Enterprise Collaboration Systems Operations Support Systems Management Information Systems Decision Support Systems Executive Information Systems Management Support Systems Information Systems

Other Categories of Information Systems Expert Systems Knowledge Management Systems Functional Business Systems Strategic Information Systems Cross-Functional Information Systems

The Information Systems Development Process

Management Challenges of the E-business Enterprise Business Strategies Business Processes Business Needs Customer Relationships Business Partners Suppliers Business Customers Ethical Considerations Potential Risks? Potential Laws? Possible Responses? IS Human Resources IS Development IT Infrastructure IS Performance Organization Structure and Culture User Acceptance

Why information systems are important? IS play a vital role in the efficient and effective operations of E-business, E- commerce and enterprise collaboration. The business professional must know: –Foundations (fundamentals) of IS –Information Technologies –Business Applications –Development Processes; and –Managerial Challenges Chapter Summary

Information systems perform three vital roles in business firms. They support: –Business processes and operations, –Business decision making; and –Strategic competitive advantage Major application categories of information systems include: –Operations Support Systems; and –Management Support Systems Chapter Summary (cont)