RITZ-CARLTON Empowerment. Empowerment Turnover rate is less than half the industry average Turnover rate is less than half the industry average Malcolm.

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Presentation transcript:

RITZ-CARLTON Empowerment

Empowerment Turnover rate is less than half the industry average Turnover rate is less than half the industry average Malcolm Baldrige National Quality Award Malcolm Baldrige National Quality Award The president is as important as the employees The president is as important as the employees

How to empower employees Friendly dialogue Friendly dialogue Treat them with dignity and respect Treat them with dignity and respect

How to empower employees Let them spend lots of money to ensure that guests leave satisfied Let them spend lots of money to ensure that guests leave satisfied Taking suggestions of all employees seriously Taking suggestions of all employees seriously