ISC Networking & Telecommunications Penn iPhone - Voice over IP A New Way of Managing Communications Dawn Augustino, Project Manager

ISC Networking & Telecommunications Penn iPhone - Summary During FY06, ISC started a new telephone service pilot program Comprehensive production-like service –Billing, reference materials, support 500 customers across campus Expanding pilot in FY07 to 2,000 customers Penn iPhone production-ready for FY08

ISC Networking & Telecommunications Penn iPhone - Pilot Participants Information Systems and Computing Law School Office of Audit, Compliance and Privacy Office of the Vice Provost for University Life School of Arts and Sciences School of Engineering and Applied Science School of Medicine School of Nursing School of Veterinary Medicine Van Pelt-Dietrich Library Wharton School

Penn iPhone – Pilot Features Listen to voice mail using your computer Manage your phone settings using My iPhone –Enable call forwarding –Update voice mail password Allow a designated person to manage your account Use a new VoIP phone –One touch-access to voice mail –Call logs, multiple ring tones Search the Penn Directory from your VoIP phone Transition to an integrated, campus-wide data support model ISC VoIP Project Overview

ISC Networking & Telecommunications Penn iPhone – Pilot Features

Penn iPhone – Pilot Benefits Test a new easy-to-use VoIP phone Have the opportunity to shape the Penn iPhone service through surveys and focus groups New voice web site services Take advantage of lower telephone bills for 6 months ISC VoIP Project Overview

Penn iPhone – Pilot Savings ISC VoIP Project Overview Six-month pilot savings: Voice mail = $0.00/month VoIP set = $0.00/month Conversion charge = $0.00 Responsible for: VoIP line = $15.60/month Telephone calls

ISC Networking & Telecommunications Penn iPhone - Cost Summary Traditional Phone VoIP Pilot (6 months)After Pilot Centrex line/VoIP line$15.60/month 2 $17.60/month 2 Meridian Business set 1 / VoIP phone $10.03/month 2 Free for 6 months $8.00/month 2 Voice mail$9.75/month 2 Free for 6 months $9.75/month 2 Subtotal/user $35.38/month $15.60/month $35.35/month ConversionsN/A$80 waived 3 Assumptions 1.Meridian Business Set one-time cost of $368 is depreciated over a 60-month period for this comparison 2.30% allocation is included 3.Waived for first 2,000 pilot participants

ISC Networking & Telecommunications Penn iPhone – Pilot Prerequisites Use a single-line telephone set –Some multi-line features available in Summer 2006 Agree to use the Penn iPhone service for 6 months Agree to replace traditional phone with a new VoIP phone while retaining same phone number Have a minimum of 5 participants Be comfortable with trying new technology

ISC Networking & Telecommunications Penn iPhone – Needs Your Help Subscription –Register at click on Penn iPhone linkwww.upenn.edu/computing/voice –Contact Dawn Augustino Questions

ISC Networking & Telecommunications Penn iPhone - Voice over IP A New Way of Managing Communications Dawn Augustino, Project Manager