By Anton Patajo, Yen Pham, Joel Wyse & Perry Zheng The Australian Tax Office - ATO

Section 1: All About the ATO

Who is the ATO?  The government’s principle revenue collection agency  Collects revenue in many different ways -Including through etax, PAYG etc  The ATO affects nearly everyone in the community.

What does the ATO do?  income tax  pay as you go withholding and instalments  the Australian business number and Australian Business Register  goods and services tax  fringe benefits tax  higher education funding (on a joint basis)  excise duty  grants and schemes relating to fuel  superannuation (including the superannuation guarantee, small superannuation accounts, ‘lost’ members, superannuation co-contribution and self- managed superannuation funds).

Alter’s Framework - ATO

Human Activity Diagram - ATO  Needs to be efficient, precise and safe (security-wise)

Rich Picture – ATO (Etax)  The program & the system needs to be efficient and simple

Activity Diagram - Etax

Section 2: Information Systems in the ATO

IS 1

IS 2

IS 3

IS 4

Section 3: Detailed Description

The main process

Activity diagram

Task diagram

Data and information required by the system  Hand all your necessary documentation and records for the 2009 income year. (Eg, TFN and PAYG payment summary)  Personal detail: Sex, name and address etc  Taxation Rulings and government law  E-tax product and guidance information

How innovations might contribute to the organisation's success?  Providing greater access to taxation related information to improving the ATO's information transparency and public trust. It also provides key capabilities to the ATO in relation to increased levels of efficiency, effectiveness and return on investment.  “Information in other languages”, this range of services are aiming to help people from diverse backgrounds understand tax in Australia.

Usability of the interface The e-tax program represents a new user interface or channel for collecting existing taxation information.  Two ways of completing the tax return - follow interview-style prompts - Use a navigator bar  Multiple ways of finding information  Transparency – user can view the task and see detail or summaries by using e-tax  Drilling down to details (You may see a ‘+’ symbol everywhere)  Successful Help service and using other languages to help people (Overall e-tax is easy to use, easy to remember, few errors, effective and efficient. However, it might be very difficult to use if you have no experience of tax refund or no English background)