 Temporary living quarters for guests (→ Final tourism product)  Variety of sources & classifications  Providing accommodations to the traveling public requires: - Training - Dedication to detail - Strong desire to welcome and serve each guest  “Come in, please be my guest” is more than just words. Accommodations

 The bed-and-breakfast (B&B) or pension, p.186, Camping  Motels  Timeshares or condominiums, p.188  Conference center and convention hotels, p.190  Boutique hotels, p.197  Airport hotels  Resorts Accommodations

 A wide variety of lodging properties  To communicate the differences in facilities and services to the guest  No worldwide classification  - Michelin Guide - American Automobile Association (AAA), - American Hotel & Lodging Association system, p.194. Classifications & Rating Systems

1.Limited-service budget motels 2.Limited-service economy motels 3.Full-service, mid priced hotels 4.Full-service, upscale hotels 5.Luxury hotels 6.All-suite hotels 7.Extended-stay hotels American Hotel & Lodging Association system

1.Direct telephone call from the guest 2.Travel agents 3.Reservation system from chain or referral system 4.Hotel sales staff (telephone or ) 5.Hotel or chain website 6.Intermediary website (lastminute.com, Expedia.com) 7.Conventions 8.Presold room throught tour operators Sources of Room Reservations

 → Maximum occupency at the best price  → Different price rates at different time  Rack Rate  Long term contracts  Groups  Travel agents & tour operators  → Overbooking. Achieving Profitable Operation