Collaboration Minder Chen Minder.Chen@CSUCI.EDU

Creative Problem Solving Flowchart Source: http://scottthong.wordpress.com/2008/04/11/problem-solving-flowchart-you-poor-idiot/

Groupthink Irving L. Janis

Integrative Decision-Making Teamwork Modeling/ Simulation Tools Facilitation Cognitive Science Group Problem Solving Techniques/ Tools

Integration of Business Disciplines Business Decisions Strategy Marketing Organizational Behavior MIS / Information Technology Accounting/ Finance/ Investment Economics Operations Management Ethics and Law

Cyert, March, and Simon’s Model of Decision-Making http://dieoff.org/page163.htm Developed by Richard Cyert, James March, and Herbert Simon, originally at Carnegie-Mellon University.  This model is the organizational analog of the bounded rationality approach at the individual level.  It emphasizes: bounded rationality (limited time & mental capacity of managers, limited information & resources, so a rational solution often cannot be derived) there is often disagreement among managers about goals, so decision making often necessitates the formation of coalitions of managers who agree on goals and priorities; thus the Cyert-March-Simon model emphasizes the political process involved in decision making hence, managers tend to engage in a problemistic search (= looking around for a quick solution in the immediate, local environment, rather than trying to develop the optimal solution) thus, solution is often chosen to "satisfice" (satisfy + suffice) rather than optimize

Team Performance Model Attention Energy Source: The IAF Handbook of Group Facilitation & http://www.davidsibbet.com/david_sibbet/2008/07/facilitation-ma.html Information Information Operations Source: http://hp-strategies.com/images/tpm.jpg

Facilitated Meetings Agenda Outcomes Rules Roles Scribe Facilitator Public displays served as group memory Agenda Outcomes Rules Facilitator http://www.grove.com/site/index.html (Technographer) Roles Scribe Participants Source: Adapted from http://www.grove.com/wkshp/wkshp.html

Mindmapping

Collaboration framework http://www.anecdote.com.au/archives/2008/11/collaboration_f_1.html

What is Groupware? Definition: Aliases: Interpersonal computing Systems that integrate computers and communications systems to implement group techniques to support communication, coordination, and decision making via structuring the processes and contents of team work Aliases: Interpersonal computing Computer-support cooperative work (CSCW) Group decision support systems (GDSS) Computer-mediated communication systems Workgroup computing

Teamwork and GDSS Same Time Different Time Same Place Different Place Project/team rooms Shared offices Same Place Multi-media presentation systems Key-pad based voting tools Facilitated meetings using a PC Networked PCs based GDSS Different Place E-mail Shared document database Group authoring tools Discussion forum Screen sharing Audio/video conferencing Web-based desktop conferencing Instant messaging

http://www.lkl.ac.uk/ltu/files/TechnoTaster/Collaboration%20Tools/Collaboration%20Tools.jpg

http://www.e-gineer.com/v2/blog/2007/12/EnterpriseCollaborationMaturityModel.jpg

http://blog.facebook.com/blog.php?post=452288242130

Problem-Solving Life Cycle Idea generation Idea Organization Alternative Evaluation Problem-Solving Life Cycle Identify problems or opportunities Idea generation Idea Organization Alternative Evaluation Create/design solutions or systems Generic Problem Solving Process Implement solutions or systems Idea generation Idea Organization Iteration Alternative Evaluation

Group Problem-Solving Process and TeamSpirit Share information Discussion forum Structured brainstorming Brainstorming Idea consolidation Rate alternative Rank alternatives Select alternatives Multi-criteria evaluation Idea generation Idea Organization Alternative Evaluation TeamSpirit Toolbox Generic Problem Solving Process Thinking Divergent Convergent TeamSpirit Meeting Management Tool

Managing Meetings as a Problem-Solving Process A meeting Agenda item 1 Agenda Item 2 Agenda Item 3 … A problem solving process Problem-solving activity 1 Problem-solving activity 2 Problem-solving activity 3 … Meeting Roles Facilitator: Design, set up, and monitor the meeting Participant: Participate in a meeting

Software Tools* Software Name Description Planner Lab Decision Support System (DSS) tool TeamSpirit Group DSS tool for group problem solving Compendium Support IBIS method and Dialogue Mapping FreeMind mind mapping software Dimdim 4 Web conferencing tool Analytica DSS tool for academic use only Visio Structured diagramming tool for process, data, and object-oriented modeling MS Project Project management tool *Additional tools will be added to the MVS Center

Strategic Planning Model Culture Values Mission Vision Organizational Profile General Strategy External Environment Results Strategic Alternatives 1. 2. … Objectives 2-YR 5-YR Objectives Ranked Objectives Responsible person Needed Resources $$$ Time Source: Professor William P. Cordeiro

Systems Dynamics Simulation Model

Systems Dynamics Simulation Model

21st Century Learning Participant-centered learning Dialogues: online and offline Facilitated by conceptual and simulation models Multimedia and multi-dimension Focus on learning/discovering, not teaching/covering Collaborative learning: Learning from each other Cross-functional integration Context-based/situation-based learning http://www.exed.hbs.edu/programs/gcpcl/curriculum.html http://harvardbusinessonline.hbsp.harvard.edu/b01/en/files/pcl/pcl_index.html