Quality & Process Outsourcing

QPO Positioning Customer Org. Size Org. Maturity LOWHIGH LOW HIGH Staff AugmentationTransformation Outsourcing Staff Augmentation Transformation

What do we do? Services Lines Start-UpsSMBsLargeVery Large/ MNC Staff Aug Outsourcing Process Definitions Roles – SQA, SEPG, Metrics Mgr, etc. Audits Q&P Implementation Support [PDCA] Quick Fixes to Process Gaps Process Sustenance (CMMI, 6 Sigma, ITIL, etc.) End-Customer SQA Support Function Outsourcing [PMO, Q&P, Metrics, Governance, etc.] Managed Services/ Factory Based Model Transformation Non-Model based Process Improvement End-to-End Projects Building & Implementing Enterprise Systems [QMS, OPF, Governance] Process Integration & Standardization Process Capability & Competency Dev [Knowledge & Skill Transfer] Model based Process Improvement End-to-End Projects Customer Sets Point Solutions [Project Mentoring, Metrics, Estimation, RM, HM Process Support (QPM, SPC, Stats)]

Start-UpsSMBsLargeVery Large/ MNC Services Lines Staff Aug Outsourcing i2 Technologies, India Target, India OCBC, S’Pore SPAR Computers, India DB (Germany, Singapore) GE (Malaysia) IBM, India [Qwest, Horizon] Texas Instruments, India FGB, UAE DB, Worldwide (Pipeline) Finnish Govt. - TietoEnator (Pipeline) Transformation Cadbury, Worldwide TietoEnator, Worldwide Accenture, Manila Oracle, India IBM-GS (Corporate) Credit Suisse DHL Intel Sarnoff Customer Sets Some Key Customers

Solution Components Service Line SolutionsComponent OutsourcingFunction Outsourcing [PMO, Q&P, Metrics, Governance, etc.] Managed Services/ Factory Based Model Engagement and Delivery Model Governance Structures and Processes Program Management (esp. Tracking, Reporting & Control Mechanisms) Bandwidth (esp. multi-level consultants and role based resources) Infrastructure SLA driven contract Training/ elearning / QAI I/P Appraisal Advisory consulting TransformationBuilding & Implementing Enterprise Systems [QMS, OPF, Governance] Process Integration & Standardization Process Capability & Competency Dev [Knowledge & Skill Transfer] Specific skill sets mapping to the outcome - functional/ behavioral/model specific Training Ready bandwidth Reusable PAL, Archives Tech support to the initiative Plan for success Program management Advisory consulting Assessments Point Solutions [Project Mentoring, Metrics, Estimation, RM, HM Process Support (QPM, SPC, Stats)] Model Based Process Improvement Non-Model Based Process Improvement Staff Augmentation Process Definitions Roles – SQA, SEPG, Metrics Mgr, etc. Audits Q&P Implementation Support [PDCA] Quick Fixes to Process Gaps Skill set as per the scope of support and requirement Ready bandwidth/ availability for faster turn around Efforts Resource management Tech support to the individual Process Sustenance (CMMI, 6 Sigma, ITIL, etc.) End-Customer SQA Support

Customer Success Story – Texas Instrument Factor : Moving up the Value Chain 0 n Time Period Offerings TI, India SQA/ Internal Audit Resources– 1p x 6pm QMS Development for CMMI L3 – 1p x 6 pm CMMI L3 end-to- end implementation - India – 2p x 12 pm CMMI L3 end-to- end implementation - International Sites (Offshore Support) – 2p x 12 pm CMMI Sustenance & v1.2 Transition support - India – 1p x 6pm International Centers Offshore Support & CMMI Sustenance (Metrics, PMC, for Milan, Munich, Dallas) – 2p x 12pm Other highlights: -No replacing/ substituting any QAI consultants -Excellent feedback on People Quality -Repeat business -Reference customer

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