Taming the Beast Managing an Enterprise Portal Jim Helwig JA-SIG uPortal Conference June 13, 2005 2005 The University of Wisconsin Board of.

Slides:

Advertisements

Similar presentations

How to Implement an Enterprise Portal at a Small Campus MWRC06 Ilya V. Yakovlev, Ph.D. University of Wisconsin-Superior.

Advertisements

ServiceDesk Plus Product Overview Presented by ManageEngine 1.

CLIENT SERVICE, IT(IL) BEST PRACTICES & REQUEST TRACKER ON A FEDERATED IT CAMPUS CLICK CLICK

Responding to customers Business partners Faculty / service customers Customer services Self service HR website Specialist HR teams Business partners aligned.

FootPrints End User Interface

June 10-15, 2012 Growing Community; Growing Possibilities Lori Tirpak & Aaron Grant.

Evaluation of a Large-scale VRE Implementation - ELVI Staff and students using the VRE benefit from the greater transparency and communication that it.

Faculty Senate ITS Update December 2, Agenda Clinical Academic Research – Faculty survey regarding research administrative systems (December)

1 June 10-15, 2012 Growing Community; Growing Possibilities uPortal Integration in Action Jim Helwig University of Wisconsin-Madison.

How We Maintain a Healthy Bb Environment Sheila Chandler Director, Learning Systems Virginia Commonwealth University.

ManageEngine® Applications Manager

Enterprise Web Portal Portal Evaluation Plan. Enterprise Web Portal tool for managing increased growth & complexity. a means to increase staff efficiency.

1 Notification Service JA-SIG June 6, 2006 One stop shopping Jon Atherton Mark Mara.

New uPortal Contributions from the University of Wisconsin-Madison Jim Helwig University of Wisconsin-Madison Eric Dalquist Unicon, Inc. JA-SIG December.

Northshore Community College Public MA Community College 4 campus locations –4200 FTE –2500+ non-credit –90+ progams of study Career,LA,Transfer Technical.

From Entrepreneurial to Enterprise IT Grows Up Nate Baxley – ATLAS Rami Dass – ATLAS

The online Subject Experience Survey (SES) The online Subject Experience Survey is now available for this subject.

RefWorks Create bibliography in choice of style– MLA, APA, etc. “Saves time. Awesome!” “It’s nice to keep track of resources.” “It created the bibliography.

August 2012TIMPO MHS Service Desk MHS Gov Service Desk Manager.

GLOCO – Integrated Corporate Portal Final Presentation Presented by Team 3 1 Team 3 Members: Joyce Torres Kenneth Kittredge Pamela Fisher Ruzhena Saltisky.

1 Abu Dhabi Women’s College Certified Designer Course.

The My Own Café project is a regional library system information & entertainment portal for teens that offers one-stop service to: Statewide, Regional.

IqLog Integrated Medical Procedure Log for PalmOS devices.

Terry Jackson Paul Rydeen August 16, 2010

Active Directory at the University of Michigan Data Population and Kerberos Interoperability MaryBeth Stuenkel LAN/NOS/Groupware Services.

Monitoring uPortal - First Steps to Heartbeat and Usage Statistics JA-SIG 2009 Conference, Dallas Wednesday, March 4, 2009, 8:30AM-9:30AM Tim Carroll University.

IT CAREERS Prepared by: Careene McCallum-Rodney. Computer Technician  Computer technicians:  install,  repair,  maintain,  and analyze many different.

1 Supporting Sakai: Lessons from the University of Michigan Sean DeMonner Jeff Ziegler Usability Support and Evaluation Lab.

UPortal: Hands On Mark Mazelin Cedarville University.

Monash University Library Quality Cycle EXCELLENCE AND DIVERSITY and LEADING THE WAY Monash University’s strategic framework and overall directions MONASH.

Infrastructure Reliability Common Systems Group UW Madison Roger Hanson 5 Jan 2005 Common Systems Group UW Madison Roger Hanson.

RJB Technical Consulting Microsoft Office SharePoint Server 2007 Governance Russ Basiura RJB Technical Consulting.

TASSCC Annual Conference, August 1-4, 2010 Janet Gilmore | TX Department of Information Resources David Brandon | TX Alcohol Beverage Commission Renee.

JA-SIG 12/4/20051 JMX For Monitoring and Maintenance JA-SIG - December 4, 2005 – Atlanta, GA Eric Dalquist Division of Information Technology University.

Establishing an IT Process Improvement Program Carrie Regenstein-CSG- May 13, 2005 and Jeff Silber EDUCAUSE Midwest Reg. Conf.— March 23, 2005 Copyright.

University of Wisconsin System HRS Project Update to ITC November 19, 2010.

Portal Development – “A day at a time” Director’s Seminar Wed August 8, 2001 Annie Stunden - CIO John Peterson - Dir. PS Division of Information Technology.

DLM: The uPortal Pushmi-Pullyu JA-SIG with Altitude, Denver 2007 Susan Bramhall,Yale University Jim Helwig, University of Wisconsin-Madison.

Supporting Sakai at the University of Michigan Sean DeMonner, Diana Perpich, Hannah Reeves,

New uPortal Contributions from the University of Wisconsin-Madison Jim Helwig University of Wisconsin-Madison Eric Dalquist Unicon, Inc. JA-SIG December.

EdReNe, 2nd Strategic Seminar (Lisbon, June 2008) (c) 2008, Daniel Weiler, Centre of Technology of Education Luxembourg’s Educational Portal Enabling Connected.

UPortal Import/Export Drew Wills JA-SIG Winter Unconference, November 12, 2007 © Copyright Unicon, Inc., This work is the intellectual property of.

GLOCO – Integrated Corporate Portal Part 3 – Implementation Plan Presented by Team 3 1 Team 3 Members: Joyce Torres Kenneth Kittredge Pamela Fisher Ruzhena.

Open Source - The Next Wave A next generation student services system Richard Spencer PESC 3 rd Annual Conference on Technology and Standards Washington.

Stanford University -- Using Hyperion for Budget Formulation & Analysis Presented by Dr. Andrew Harker Director of Budget Management Stanford University.

Division of Information Technology Chuck Shomper Vice Chancellor / Vice President September 5, 2003 We are IT Building the IT Community... Together.

Natick Public Schools Technology Update October 6, 2008 Dennis Roche, CISA Director of Technology.

Presented by Jim Farmer uPortal Project Administrator at Open Source Deployment and Development Thursday, 11 December 2003 OSS Watch at Oxford University,

1 June 10-15, 2012 Growing Community; Growing Possibilities Switching to on-line evaluations for courses at UC Berkeley Daphne Ogle, Lead Design, UC Berkeley.

Minimal Approach Exchange without Exchange Roger Hanson UW-Madison.

Copyright 2009 © Consortium ESUP-Portail JASIG Spring Conference, Dallas, Texas, March 1-4, 2009 esup-helpdesk: a mature portlet for uPortal Pascal AUBRY.

Keeping Up With Moore’s Law 1 Keeping Up With Moore’s Law: Course Management Panel Robert Cartolano Manager, Academic Technologies, Academic Information.

My UW-Madison Enterprise Portal Migration to Open Source Framework Jim Helwig EDUCAUSE Midwest Regional Conference, Chicago March 23, 2005

Portals and Web Standards Lessons Learned and Applied David Cook Copyright The University of Texas at Austin This work is the.

A Strategy for Moving from Commercial to an Open Source Environment Jeshua Pacifici, GEDI Assistant Director and Learning Systems Consultant.

June 10-15, 2012 Growing Community; Growing Possibilities Jim Helwig Jim Vogel University of Wisconsin-Madison.

GLOCO – Integrated Corporate Portal Final Presentation Presented by Team 3 1 Team 3 Members: Joyce Torres Kenneth Kittredge Pamela Fisher Ruzhena Saltisky.

DM_PPT_NP_v01 Using the Earthdata Service Desk December 8, 2015 Kathleen L Carr.

The Sakai Educational Partnership Program Mark J. Norton Senior Technical Consultant.

Service Management Status 101 th ACCU Meeting Wednesday, September 11, 2013.

“ Evaluating the effectiveness of your web portal ” Brian Rust Communications Division of Information Technology University of Wisconsin – Madison Copyright.

Michael Miller Senior Director Real-Time Collaboration Products Oracle Collaboration Suite 10g Oracle Corporation.

Welcome to Your Way to Professional Development.

Implementing Open Source uPortal at The University of Georgia By Sriman Ravi Project Manager Student Portal, UGA Sun Certified Enterprise Architect, PMP.

TeraGrid’s Process for Meeting User Needs. Jay Boisseau, Texas Advanced Computing Center Dennis Gannon, Indiana University Ralph Roskies, University of.

Office of Information Technology GT Identity and Access Management JA-SIG CAS project (introducing login.gatech.edu) April 29th,

MyIT: A Road to Enhancing UNM IT Workload Visibility

Insert Product Photograph Here

The IT Services Helpdesk

Presentation transcript:

Taming the Beast Managing an Enterprise Portal Jim Helwig JA-SIG uPortal Conference June 13, The University of Wisconsin Board of Regents

1 Hurray, it’s live!!!

2 The honeymoon is over; Houston, we have a problem…

3 How can we improve the chances for success?

4 Areas to consider… Organization Communication User feedback Politics Testing Code migration Maintenance Monitoring Log analysis Support Outage tracking Performance Reliability Statistics

5 About My UW-Madison

6 Created in ,000 students, faculty, staff 15,000+ unique customers per day 1,000+ concurrent customers 100+ modules 8-10 FTE developers and administrators

7 Organization Advisory group Tab teams Service team Development groups Portal infrastructure group

8 Communication

9

10 Communication lists

11 Communication Web site

12 Communication Wiki

13 User Feedback Annual surveys Focus groups Web form

14 Politics Diverse campus, independent departments Service provider priorities Senior management goals

15 Testing User Unit Integrated Load Accessibility Regression

16 Testing Test case management tool

17 Code Migration

18 Maintenance Weekly window Ad hoc if necessary Rolling restart for transparency

19 %&#*!! It Broke!

20 Monitoring General purpose “watchdog” Wily Introscope hpOpenView Administrative portlets

21 Log analysis Developer access to logs Nightly exception summary Need to get rid of cruft

22 Support Customer support –Knowledge base –Help Desk –2 nd level technicians Developer support – –Jira Contracted support –Unicon for uPortal –JBoss for Tomcat

23 Outage Tracking

24 Try not to break it in the first place

25 Performance Database tuning JVM tuning Portlet tuning

26 Reliability

27 Statistics User logins, total and unique Concurrent users Tab usage and timing Module usage and timing Web log stats

28 Questions? Jim Helwig University of Wisconsin-Madison my.wisc.edu