Enterprise and Golbal Management of Information Technology

Outsourcing The purchase of goods or services from third-party partners that were previously provided internally

Why outsource? Save money – achieve greater ROI Focus on core competencies – organization can focus on the business that they are in Achieve flexible staffing levels Gain access to global resources Decrease time to market

Offshoring Relocation of an organization’s business processes To a lower-cost location, usually overseas

Tips for Outsourcing s ource: Wall Street Journal, Monday May 8, page B3 Locate Overseas offices in regions that are home to bigger, multinational companies Monitor quality closely: errors can really hurt a small business Ensure that key executive visit frequently, and plan for travel costs Offer consistent company wide training so all workers use similar processes Track retention of overseas workers, as a few departure could be crippling

Case 2: CIOs Need to Think Globally and Act Locally Enterprises globalize for different reasons –Examples: global customers, seeking growth opportunities, cost efficiencies CIO’s IT globalization decisions should –Determine the balance of global integration versus local responsiveness –Align IT’s major processes with the enterprise’s governance orientation –Assign staff, roles, and competencies appropriately

Alternative Global Strategies Managing Global IT

Alternative Implementations

Managing Global IT Global Business Drivers

Managing Global IT Global IT Platforms

Managing Global IT The Internet as a Global IT Platform

Managing Global IT Global Data Access Issues Transborder Data Flows (TDF)

Managing Global IT Internet Access Issues

Managing Global IT Global Systems Development