/faculteit technologie management 1 Process Mining: General Introduction Ana Karla Alves de Medeiros Ana Karla Alves de Medeiros Eindhoven University of.

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Presentation transcript:

/faculteit technologie management 1 Process Mining: General Introduction Ana Karla Alves de Medeiros Ana Karla Alves de Medeiros Eindhoven University of Technology Department of Information Systems

/faculteit technologie management 2 Motivation 1.Get Ready 2.Travel by Train 3.Conference Starts 4.Join Reception 5.Have Dinner 6.Go Home 7.Travel by Train 1.Get Ready 2.Travel by Train 3.Conference Starts 4.Give a Talk 5.Join Reception 6.Have Dinner 7.Go Home 8.Travel by Train

/faculteit technologie management 3 Motivation Time consuming –Paper procedures –Meetings Error prone –Different people have different views about a same process –Information about the process may be incomplete

/faculteit technologie management 4 Motivation – more cases may be possible! 1.Get Ready 2.Travel by Train 3.Conference Starts 4.Join Reception 5.Have Dinner 6.Go Home 7.Travel by Train 1.Get Ready 2.Travel by Train 3.Conference Starts 4.Give a Talk 5.Join Reception 6.Have Dinner 7.Go Home 8.Travel by Train 1.Get Ready 2.Travel by Car 3.Conference Starts 4.Give a Talk 5.Join Reception 6.Have Dinner 7.Go Home 8.Pay Parking 9.Travel by Car 1.Get Ready 2.Travel by Car 3.Conference Starts 4.Join Reception 5.Have Dinner 6.Go Home 7.Pay Parking 8.Travel by Car

/faculteit technologie management 5 Process Mining EventLog MiningTechniques MinedModel 1.Start 2.Get Ready 3.Travel by Train 4.Beta Event Starts 5.Visit Brewery 6.Have Dinner 7.Go Home 8.Travel by Train 1.Start 2.Get Ready 3.Travel by Train 4.Beta Event Starts 5.Give a Talk 6.Visit Brewery 7.Have Dinner 8.Go Home 9.Travel by Train 1.Start 2.Get Ready 3.Travel by Car 4.Beta Event Starts 5.Give a Talk 6.Visit Brewery 7.Have Dinner 8.Go Home 9.Pay Parking 10.Travel by Car 1.Start 2.Get Ready 3.Travel by Car 4.Conference Starts 5.Join Reception 6.Have Dinner 7.Go Home 8.Pay Parking 9.Travel by Car 10.End Start Get Ready Travel by Train Train Travel by Car Car Conference Starts Give a Talk Join Reception Have Dinner Go Home Travel by Train Train Travel by Car Car PayParking End

/faculteit technologie management 6 Process Mining Before deployment –Objective picture of how the process has been executed After deployment –Feedback mechanism

/faculteit technologie management 7 Process Mining Performance Analysis Process Model Organizational Model Social Network EventLog MiningTechniques Auditing/Security MinedModels

/faculteit technologie management 8 Tools ProM ProMimport Free tools!

/faculteit technologie management 9 Case Studies

/faculteit technologie management 10 Case Study: Municipality Objectives –Discover the most frequent paths –Compare prescribed models with executed ones and, if necessary, mine models that describe the current situation

/faculteit technologie management 11  Case Study: Bezwaar – 1 st Most frequent path (19% cases)

/faculteit technologie management 12 Prescribed Model Mined Model 

/faculteit technologie management 13 Where is the most time spent in the test process? Case Study: ASML Objective –Reduce the test period of manufactured wafer scanners Questions How compliant are the actual test executions to the reference process? How are the tests actually executed?

/faculteit technologie management 14 ASML: Results Report “Process Mining of Test Processes: A Case Study” >>>>