March 28, 2011 | Monday | 1:00-2:30pm | 6 Story St. IT Services Transition Weekly Program Management Meeting

Agenda 3/23 Transition Team Debrief Key Status Updates –Org Planning –Service Delivery Working Groups –Foundational Working Groups 2

3/23 Transition Team Debrief (5-10 minutes) General feedback? Clarification needs? Concerns? 3

Key Status Updates Org Planning Steering Committee Changes Process for Building Out Areas with Leaders Identified Design Next Steps Recruiting Updates How to Manage through the Interim Stages 4

Key Status Updates Org Planning (cont’d.) Open Design Issues Recently Closed –Web Services – Services, incl. Identify Management –Video Services –Media Services –Consulting Services –Business Analysis –Relationship Management –Dynamic between Operational PMO + S&P –Dynamic between IT Security + University-wide Security –Contract Management –Space / Facilities Manag 5

Key Status Updates Service Delivery Working Groups Schedule for Steering Committee Briefings –3/30 W, 1-2pm: IT Security Services –4/06 W, 1-2pm: IT Infrastructure Services –4/13 W, 1-2pm: Client Services –4/20 W, 1-2:30pm: Administrative IT Services –4/27 W, 1-2:30pm: Academic IT Services Priorities for the Next 2 Months –Program iSite –Implementation Planning –Website Strategy, Analysis, Design (IA and ‘look & feel’), Build, Cutover –Common Processes: Service Request Management Incident Management Problem Management –Benefits Tracking 6 Bare minimum for 6/15 Requires consistent definition + “training”

Key Status Updates Foundational Working Groups Finance (Laurie Gamble) HR (Kelly Imberman) Communications (Vaughn Waters) 7