Meeting # 86 Welcome to the Minnesota SharePoint User Group January 11 th, 2012 I Didn’t Know SharePoint Could Do That! Jenny Hon, Scott Yokiel, & Doug Splinter

Meeting # 86 Agenda Introductions General Mills Connect – Jenny Hon SharePoint IVR – Doug Splinter Break Interactive Portal – Scott Yokiel Q & A Tour of the Microsoft Technology Center

Meeting # 86 User Group Goal / Objectives o Develop and support a local community focused on Microsoft SharePoint Technologies Educate user group members about SharePoint Technologies Transfer knowledge within the community Communicate best practices Introduce new products / solutions

Meeting # 86 Introductions – MNSPUG Sponsors Avtex ( Technology consulting company Practice area focused on SharePoint Benchmark Learning ( Training on many technologies Microsoft ( Wrox Press ( O’Reilly (

Meeting # 86 Website for user group SharePoint resource documents SharePoint resource links RSS Feeds Meeting Schedule Past User Group Presentations

Meeting # 86 Social Networking Linked In group – The most interactive… includes job postings… o Facebook group o Twitter tags and #MNSPUG

Meeting # 86 Upcoming Schedule Next Meeting February 8 th 9:00 AM to 11:30 AM Benchmark Learning – Edina (Only for next Meeting) Topic: SharePoint and the Customer Experience Check for updates! Ongoing Schedule 2 nd Wednesday of every month 9:00 to 11:30 am Microsoft Technical Center - Edina

Meeting # 86 Local and Online Events

Meeting # 86 Surveys & Giveaways! Twitter using the MNSPUG hash tag to enter and receive one of the giveaways today.

Meeting # 86 Presenters

Meeting # 86 Quick Intro Scott Yokiel SharePoint Consultant Dad Skier

Meeting # 86 Quick Intro Jenny Hon General Mills PMP Integration, Planning & Architecture Team

Jenny Hon, PMP General Mills Integration, Planning & Architecture Team

Agenda SharePoint Environment Overview Social Collaboration History Goal for Enterprise Collaboration (aka “Connect”) Why My Sites / NewsGator? Tour of Connect Project Highlights

SharePoint Environment SharePoint 2001 in 2001 Migrated from PCDOCS (DOCSOPEN) and Lotus Notes Out of the Box search, some custom search applications SharePoint 2003 Skipped in corporate, adopted as a collaboration tool by Supply Chain SharePoint 2007 in 2007 Centralized farm serving domestic and international locations SharePoint 2010 in 2010 Strategic Partnership includes: Technical Adoption Program (TAP) Office Advisory Council (OAC) Microsoft Business Division Advisory Council (MBDAC) Multiple farms serving domestic and international locations

Social Collaboration History 2009: MOSS 2007 My Sites Pilot – As a result of the pilot, My Sites remained unlaunched, postponed until SharePoint – Social Business Team created (SBT) Who: Strategic thought leaders and knowledge managers (CIO, VP, Director level) Why: Collaborate around capitalizing on social media opportunities Business Challenge: – Ability to search for and connect with people, communities, content – Facilitate employee networks – “Intuitively” fulfill the needs of a diverse audience 2010, February: SharePoint 2010 My Site Pilot – Final conclusion - My Site OOTB features not mature enough – Collaboration Sub Team Who: Tactical implementation team Why: To partner with IS, identify and prioritize requirements, champion the effort 2011, January: SharePoint 2010 Connect BETA Launch

Goal for Enterprise Collaboration Sponsor: ITQ Knowledge Discovery Services Goal: Transform GMI into a globally connected organization – its people and its information Profiles, Communities, Conversations, Search Expected Benefit: Increased productivity - connecting with resources, faster Reduced risk (internal hosting) Global enterprise solution eliminates costs of multiple point solutions

Why My Site / Newsgator? My Site (SPS2010) alone was not mature enough, but provided a solid foundation Benchmarking Results SharePoint and Outlook Integration Existing knowledge of SharePoint platform OOTB Mobile offering Microsoft is a strategic partner, long history with GMI

“I just wish there were one easy way to tap into all the knowledge that the General Mills community has.” “If only General Mills knew what General Mills knows!” “We have a strong hallway culture. How do we scale that around the world?” What is Connect?

Tour of Connect

Mobile Offering

Find and Follow Colleagues Easily find… People Communities Topics of interest to you!

Profiles

Engage with Colleagues Globally Your newsfeed is where you can… Share what you’re working on Ask a question Have a conversation Follow people and topics you choose

Common Communities Common Communities Communities allow you to come together around common… Goals Problems Specialties Ideas Interests Concerns

Communities

Search

Project Highlights Resources (IS) – 1 PM, 3 Architects/Developers, 2 contractors – 6 months – Initial budget of $0 Launch Plan – BETA Wave weeks. 600 users, IS – BETA Wave weeks. 800 users, ITQ – BETA Wave weeks, remainder of ITQ, select members of HR, Consumer Insights, and Sales – General Availability - Remain in BETA, quiet launch, grassroots

Measures of Success 100% of Tier 1 requirements (~140) delivered by general availability launch date Systems function as expected with no disruption to current business process Three completed BETA promotion iterations

Beginning with Pilots (OOTB My Site 2007, 2010, OOTB NewsGator) Stakeholder Involvement BETA Releases – sets expectations “Look pretty” - Brand Architecture, good cross functional representation Frequent communication - prevented one off systems from sprouting up External benchmarking – illustrated the need of FTEs to support platform Internal benchmarking – illustrated support structure behind BettyCrocker.com to help show ongoing support needs – more than just a technical resource need Buying software with the mobile offering – great additional business value Project Successes

Project Challenges Resources Aggressive Timeline New Technology (SPS 2010) Dependency on Microsoft’s and NewsGator’s software releases Started with no owner LEGAL department Design partner - lacked SharePoint experience. Next time engage a partner that had more SPS experience, deliverables should include more than Photoshop files – maybe completed SPS Master Page? Allocate more time for the design process with the GMI collaboration team (this took about 1 month longer than expected)

Outcome So far so good! – 2,100 General Mills global Connect users – 1,800 questions – 1,500 documents – 500+ communities Management team awarded top GMI award Technical team awarded top IS award

Thank you!

ONLINE ContentCollaboration Communicati ons Messaging Active Directory Services Identity

Find and connect with the right people People Search Skill Search Activity Feed Stay connected with your network Unified Contact Store

Business Process Communications Notifications Outbound Expert Finders Anywhere Information Access Web Chat Query-Response Bots Interactive Voice Response humanmachine to machinehuman to Contextual Collaboration Enhanced Presence Click to Communicate Communications with Context human to Client AppsServer Apps

Rich and easy to use multi-layered.NET API for Communications 43 Communications Server Infrastructure UCMA Server Speech API SIP/SIMPLE (‘S4’ SIP Stack) SRTP/Codecs (Media Stacks) Server SAPI (Speech Engines) UCMA Core API Communications and Collaboration Microsoft.Speech UCMA Workflow API VoiceXML

44 Platform Signaling Communications Instant Messaging Audio Video ConferencingConference Management Conversation Call Extensibility Collaboration PresenceContact Groups Workflow Call Control Activities Dialog Activities General Activities Call Control Communications Event Types Dialog Communications Event Types Commands Error Handling Exceptions VoiceXML Browser Microsoft Speech Recognizer Microsoft Speech Synthesizer SAPI Server Speech API SignalingEnd Point/Connection Management Common Basic Classes Lync Server Infrastructure Microsoft Speech Platform

46

Multimodal Communications 47

Multi-party capable and extensible to add or replace modalities 48

Multi-party capable and extensible to add or replace modalities 49

Includes top-class Speech Technology in 26 languages 50

Meeting # 86 Solution Spotlight Avtex Interaction Portal Demo

Meeting # 86 Interaction Portal® Interaction Portal® is a flexible data and document integration platform designed to enable customers to create contextual composite applications and dashboards on the Microsoft SharePoint platform. Product Overview

Meeting # 86 Interaction Portal® Product Overview - Architecture

Meeting # 86 Interaction Portal® Dashboard Page with Flexible Tabs Client-side Communication Framework Provider Web Parts – Auto-complete Provider – Drop-Down Provider – Advanced Search Provider – Value Provider – Attribute Value Provider – Query String Provider – Smart Query String Provider – Property Bag Provider Consumer Web Parts – List View – Detail View – Map View – Alerts Product Overview – User Interface Features

Meeting # 86 Interaction Portal® Available in SharePoint’s Central Administration Data Source Management Data Source Type Registration Product Overview – Administrative Features

Meeting # 86 Interaction Portal® SharePoint Site – access to lists / libraries SharePoint Search – access to all indexed content Microsoft Dynamics CRM Salesforce.com Custom providers can be created and registered through SharePoint Central Administration Product Overview – Available Data Providers

Meeting # 86 demo Interaction Portal

Meeting # 86 Meeting # 79 Q & A

Meeting # 86 Last But Not Least Please Fill Out Evaluations Drawings for Giveaways

Meeting # 86 Meeting # 79 Thanks for coming!