Rev. 02/01/04SJSU Bus David Bentley1 Chapter 0 – Course Info Chapter 1 - Introduction Operations Management Definition, Course Information

Rev. 01/22/02SJSU Bus David Bentley2 Definition: “Operations” Conversion ofInputs intoOutputs

Rev. 01/22/02SJSU Bus David Bentley3 Definition: “Operations” Transformation of Resources into Products

Rev. 01/22/02SJSU Bus David Bentley4 Definition: “Operations” ChangingLabor, capital, material, etc. into Goods and services

Rev. 01/22/02SJSU Bus David Bentley5 Definition: “Operations” Conversion of Inputs into Outputs Transformation of Resources intoProducts ChangingLabor, capital, material, etc. into Goods and services

01/22/02SJSU Bus David Bentley6 What are some resources? _______________ ________________ Other?

01/22/02SJSU Bus David Bentley7 Definition of “Management”? Activities involved in: ________________ Directed to achieving organization goals

Rev. 09/06/01SJSU Bus David Bentley8 Definition: “Operations Management” “The value-added activities of planning, organizing, leading, and controlling involved in converting resources into goods and/or services.”

01/23/02SJSU Bus David Bentley9 Organizational Scope of OM Applies to all organizations Manufacturing Service (banks, insurance, health care) Wholesale & retail Schools Religious institutions and charities Political parties, trade groups, unions Etc., etc., etc.

02/01/04SJSU Bus David Bentley10 Manufacturing vs. “Service” FactorManufacturingService OutputTangibleIntangible Customer interactionLimitedFairly high Labor contentFairly LowFairly high Input uniformityHighLow Output uniformityHighLow Productivity measureEasyDifficult Quality improvementFairly easyDifficult

08/22/05SJSU Bus David Bentley11 Employment by Economic Sector Adapted from: Metters, Service Operations Management, Extraction ? ? ? ? ? Manufacturing ? ? ? ? ? Service ? ? ? ? ?

Rev. 09/06/01SJSU Bus David Bentley12 Primary Business Functions

Rev. 08/22/05SJSU Bus David Bentley13 OM Topics - 1 Competitiveness, strategy, productivity Quality management Types of operations (project, job, batch, repetitive, continuous flow) Forecasting and aggregate demand

Rev. 09/06/01SJSU Bus David Bentley14 OM Topics - 2 Supply chain management (including purchasing, inventory control, MRP, lean operations – “JIT”) Project management Product design, capacity planning Process design, facility location and layout

01/22/02SJSU Bus David Bentley15 Why Study OM? _____________________

Rev. 08/12/06SJSU Bus David Bentley16 Course syllabus – 1 (“green sheet”) Contact information Office: BT 252 until end of Aug (approx), BT 556 after that (approximately 09/01) Office hours: Mon, Wed 10:30 AM – 12:00 PM and Thu 4:00 – 5:45 PM, or by appointment Phone: Office phone TBA or (emergency messages only) Web: “

Rev. 08/12/06SJSU Bus David Bentley17 Course syllabus – 2 (“green sheet”) Text (required) Stevenson, William J., “Operations Management” 9 th Edition, 2007, McGraw Hill Irwin Study Guide (optional) Stevenson, William J., “Study Guide for Use with Production/Operations Management” 9 th Edition, 2007, McGraw Hill Irwin

Rev. 01/23/06SJSU Bus David Bentley18 Course syllabus – 3 (“green sheet”) Assignments – Homework (not graded) Class participation – Important! Term project - 3 cases Exams (2 “midterms”, final exam) Quizzes (10 out of 11) Grading Schedule & text reading assignments

08/1206SJSU Bus David Bentley19 Ethical Behavior  Unless specifically permitted by the instructor, all work is to be done by the individual student, not in pairs or groups.  All quotations, statements of fact, theories, principles, etc. should be referenced using notes. Failure to do so represents plagiarism.  Copying of someone else’s case work or plagiarizing work will result in a zero score. Repetition will result in a failing course grade.

Rev. 08/06/02SJSU Bus David Bentley20 Course administration – 1 Introductions (me) Education Experience Goals Expectations

Rev. 08/12/06SJSU Bus David Bentley21 Course administration – 2 Policies and courtesy rules Ethical issues (plagiarism and cheating) Food and drinks Cell phones off or on silent One person talks at a time Use of computers in class Attendance

Rev. 08/25/03SJSU Bus David Bentley22 Course administration - 3 Emergency instructions Lecture overheads Red text = changes after posting Roll/registration Group introductions (you) Major Work experience Units and work hours Expectations

01/22/02SJSU Bus David Bentley23 Information Sources? ________________ Other?

Rev. 01/30/06SJSU Bus David Bentley24 Professional Organizations *APICS (The Association for Operations Management) *ASQ [formerly ASQC] (American Society for Quality) ISM [formerly NAPA, NAPM] (Institute for Supply Management) IIE (Institute of Industrial Engineers) PMI (Project Management Institute) POMS (Production and Operations Management Society) INFORMS (The Institute for Operations Research and the Management Sciences) *SAM (Society for the Advancement of Management) * SJSU student chapter

Rev. 08/12/06SJSU Bus David Bentley25 Course Organization - 1 Part 1: Introduction and Quality Overview & history: Chapter 1 Customers, Competition & Productivity: Chapter 2 Quality: Chapters 9,10 Capacity management: Chapter 5

Rev. 08/12/06SJSU Bus David Bentley26 Course Organization - 1 Part 2: Supply & Demand Management Forecasting: Chapter 3 Aggregate planning: Chapter 13 Inventory management: Chapter 12 MRP & ERP: Chapter 14 Lean Operations (“JIT”): Chapter 15 Supply chain management: Chapter 11

Rev. 08/12/06SJSU Bus David Bentley27 Course Organization - 3 Part 3: Other topics Scheduling: Chapter 16 Project management: Chapter 17 Product and system design: Chapters 7, 4 Facility Layout: Chapters 6 Facility location: Chapter 8